Desku.io Information

Desku is an AI customer support platform that has been built for ecommerce brands and SaaS teams that need faster, smarter support without the complexity of enterprise tools. You do not need five tools and a full-time ops team to manage customer conversations across email, chat, and social. Desku brings everything into one place, automates the repetitive work, and gives your agents the context they need to resolve issues faster. Its customer experience software is specifically built for teams that want real results, not just more ‘features’. What Desku Offers - AI HelpDesk: Centralize and manage every support ticket in one organized workspace. - Live Chat: Engage website visitors in real time and turn conversations into conversions. - AI Chatbot: Automate common queries 24/7 with a no-code chatbot you can train in minutes. - OmniChannel Support: Handle email, chat, and social from a single dashboard. - Shared Inbox: Give your team full visibility and clear ownership over every conversation. - Automation: Route tickets, trigger responses, and eliminate manual tasks automatically. - Analytics: Track response times, resolution rates, and team performance in one view. - Visitor Insights: See what customers are doing on your site before the conversation starts. Why Businesses Trust Desku The numbers come from real teams using the Desku platform every day: - Support queries reduced by up to 50%. - 56% faster response. - 70% less manual work. - Support costs cut by up to 40%. - 90% happy customers. - 500+ businesses onboarded globally. Rated #1 for Ease of Use on G2. No lengthy setup. No developer is required. Teams go live in hours, not weeks. Built to Work with Your Existing Tools Desku connects with the platforms your business already runs on. Shopify WooCommerce WhatsApp messages