Derek Nye Email & Phone Number

Senior Technical Application Specialist @ Epicor

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Derek Nye Location

Duluth, GA, US

Derek Nye Work

Senior Technical Application Specialist @ (November 2025 - Present)
Product Support Specialist @ (May 2019 - March 2025)
Technical Support Engineer II @ (May 2013 - May 2019)
Service Delivery Manager @ (January 2010 - January 2012)
Service Delivery Specialist @ (February 2008 - January 2010)
Configuration Management Specialist @ (May 1999 - January 2008)
Help Desk Analyst @ Synavant (August 1997 - May 1999)

Derek Nye Education

Georgia State University Perimeter College
AS:CSCI (Computer Science)
2012-2014
Gwinnett Technical College
Java (PMP)
2012-2013
Other

Derek Nye Skills

Customer Service
Vendor Management
Service Delivery
Customer Relations
Strategic Planning
Strategic Technology Planning
Process Improvement
IT Service Management
Business Analysis
Coaching
IT Operations
Operations Management
Team Leadership
Quality Assurance
Sales Support
Process Engineering
Troubleshooting
Troubleshooting Hardware
Computer Hardware Troubleshooting
Business Intelligence
Integration
Team Building
Process Development
HTML
WinBatch
Change Management
LDAP
Active Directory
Cloud Computing
Data Migration
Data Recovery
Custom Software Development
Programming Languages
Computer Hardware
IT Solutions
Computer Information Systems
SDLC
Project Management
Call Centers
Service Delivery Management
Technical Support
CRM
Requirements Analysis
Software Project Management
Business Process
Cross-functional Team Leadership
Software Documentation
IT Management
ITIL
SharePoint
Amazon Web Services (AWS)
Analytical Skills
Application Support
Cloud Applications
Collaborative Problem Solving
Communication
Cross-team Collaboration
Customer Experience
Customer Satisfaction
Customer Support
Enterprise Software
Handle Multiple Priorities
Help Desk Support
ISO Standards
Incident Management
Information Systems
Information Technology
Internal Audits
Interpersonal Skills
Inventory Management
Kubernetes
Linux
Managed Services
Mobile Device Management
Network Protocols
New Product Rollout
Operating Systems
Problem Solving
Production Management
Production Planning
Programming
Quality Assurance Standards
Remote Infrastructure Management
SQL
Scripting
Software Development
Software Troubleshooting
Software as a Service (SaaS)
Splunk
System Administration
Team Management
Teamwork
Tier II
Cross Functional Team Leadership

Derek Nye Summary

Derek Nye, based in Duluth, GA, US, is currently a Senior Technical Application Specialist at Epicor. Derek Nye brings experience from previous roles at Verint-Systems, Ipswitch, Inc. and Cegedim Relationship Management. Derek Nye holds a 2012 - 2014 AS:CSCI in Computer Science @ Georgia State University Perimeter College. With a robust skill set that includes Customer Service, Vendor Management, Service Delivery, Customer Relations, Strategic Planning and more. Derek Nye has 3 emails and 1 mobile phone numbers on RocketReach.