Product Support Specialist @ (May 2019 - March 2025)
Technical Support Engineer II @ (May 2013 - May 2019)
Service Delivery Manager @ (January 2010 - January 2012)
Service Delivery Specialist @ (February 2008 - January 2010)
Configuration Management Specialist @ (May 1999 - January 2008)
Help Desk Analyst @ Synavant (August 1997 - May 1999)
Derek Nye Education
Georgia Perimeter College
AS:CSCI (Computer Science)
2012-2014
Gwinnett Technical College
(Java, PMP)
2012-2013
Other
Derek Nye Skills
Customer Service
Vendor Management
Service Delivery
Customer Relations
Strategic Planning
Strategic Technology Planning
Process Improvement
IT Service Management
Business Analysis
Coaching
IT Operations
Operations Management
Team Leadership
Quality Assurance
Sales Support
Process Engineering
Troubleshooting
Troubleshooting Hardware
Computer Hardware Troubleshooting
Business Intelligence
Integration
Team Building
Process Development
HTML
WinBatch
Change Management
LDAP
Active Directory
Cloud Computing
Data Migration
Data Recovery
Custom Software Development
Programming Languages
Computer Hardware
IT Solutions
Computer Information Systems
SDLC
Project Management
Call Centers
Service Delivery Management
Technical Support
CRM
Requirements Analysis
Software Project Management
Business Process
Cross-functional Team Leadership
Software Documentation
IT Management
ITIL
SharePoint
Cross Functional Team Leadership
Derek Nye Summary
Derek Nye, based in Duluth, GA, US, is currently a Senior Technical Application Specialist at Epicor. Derek Nye brings experience from previous roles at Verint-Systems, Ipswitch, Inc. and Cegedim Relationship Management. Derek Nye holds a 2012 - 2014 AS:CSCI in Computer Science @ Georgia Perimeter College. With a robust skill set that includes Customer Service, Vendor Management, Service Delivery, Customer Relations, Strategic Planning and more. Derek Nye has 3 emails and 1 mobile phone numbers on RocketReach.
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