Denis Rivera Email & Phone Number
Sr. Analyst, Planning and Scheduling @ Concentrix
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Denis Rivera Location
- Dominican Republic
Denis Rivera Work
- 2018 -now Sr. Analyst, Planning and Scheduling @
- 2009 -2021 Sr. Analyst Workforce Manager @ Convergys
- 2006 -2021 Sr. Analyst Workforce Manager @ Convergys
- 2008 -2009 Intraday Associate @ Stream Global Services
- 2007 -2008 Technical Support Professional II - Senior @ Stream International, Inc.
- 2006 -2007 Technical Support Professional II @ Stream International, Inc.
- 2005 -2006 Traductor @ Universitá degli Studi di Roma La Sapienza
- 2003 -2004 Administration Manager and Accounting. @ Arena Latino Dominicana, S.A
Denis Rivera Education
- ITEROM - INFOTEP
Six Sigma Green Belt (Methodology for Process Improvement)
2014-2015 - ITEROM - INFOTEP
Diplomado en Gestión Moderna del Talento Humano (Gestión de recursos humanos/Administración de personal, general)
2013-2013 - ITEROM - INFOTEP
Curso Avanzado de Excell (Informática)
2013-2013 - Universidad Nacional Pedro Henríquez Ureña
Diplomado (Criminalistica)
2008-2009 - Università degli studi di Roma La Sapienza
Master of Science (M.Sc.) (Criminology)
2004-2006 - Pontificia Universidad Católica Madre y Maestra
Doctor of Law (J.D.) (Law)
1999-2003
Denis Rivera Skills
- Servicio de atención al cliente
- Liderazgo de equipos
- Centro de llamadas
- Gestión de proyectos
- Workforce Management
- Microsoft Office
- Microsoft Excel
- Planificación estratégica
- Administración de la producción
- Satisfacción del cliente
- Customer Service
- BPO
- Team Leadership
- Call Centers
- Mejora de procesos
- Subcontratación
- Entrenamiento
- Subcontratación de procesos empresariales
- Teamwork
- Spanish
- Training
- Project Management
- Customer Satisfaction
- Process Improvement
- Microsoft Word
- Time Management
- Outsourcing
- Logistics
- Operations Management
- Call Center
- Outlook
- Quality Assurance
- Strategic Planning
- PowerPoint
- English
- Analysis
- Italian
- Accounting
- Translation
- Interpreting
- Event Planning
- Business Planning
- Criminal Law
- Criminology
- Supervising
- Training Delivery
- Life Coaching
- Gestión Humana
- Talent Management
- Six Sigma
- Lotus Notes
Denis Rivera Summary
- Denis Rivera, based in Dominican Republic, is currently a Sr. Analyst, Planning and Scheduling at Concentrix. Denis Rivera brings experience from previous roles at Convergys, Stream Global Services and Stream International, Inc.. Denis Rivera holds a 2014 - 2015 Six Sigma Green Belt in Methodology for Process Improvement @ ITEROM - INFOTEP. With a robust skill set that includes Servicio de atención al cliente, Liderazgo de equipos, Centro de llamadas, Gestión de proyectos, Workforce Management and more. Denis Rivera has 1 emails and 1 mobile phone numbers on RocketReach.
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