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Dawn Johnson Location
Chicago, IL, US
Dawn Johnson Work
Director Of Service Operations @ (February 2019 - Present)
Manager of Technical Publications @ (June 2016 - January 2019)
Director, After Sales Support @ (January 2011 - July 2015)
Director, After Sales Support @ (December 2005 - January 2011)
Manager, After Sales Support and Warranty @ (February 2003 - November 2005)
Manager, Call Center @ (March 2001 - February 2003)
Transition Team Member @ Outboard Marine Corporation (December 2000 - March 2001)
Sr. Technical Product Service Representitive and Engine Platform Team Leader @ Outboard Marine Corporation (January 1986 - January 2000)
Parts and Accessory Customer Service Representative @ Outboard Marine Corporation (August 1986 - January 1988)
Service and Sales @ Hannay's Marine (January 1980 - January 1985)
Instructor @ (January 1980 - January 1984)
Dawn Johnson Education
Anoka Technical College
Small Engine Mechanics
1979-1980
Loyola University of Chicago
(Business Communications)
Dawn Johnson Skills
Customer Satisfaction
Forecasting
Leadership
Management
Customer Service
Sales
Strategic Planning
Operations Management
Competitive Analysis
Sales Management
Analysis
Market Research
Inventory Management
Budgets
Call Centers
Sales Operations
Product Development
Cross-functional Team Leadership
Team Leadership
Warranty
Pricing
New Business Development
Account Management
Customer Retention
Organizational Development
Product Management
Marketing Strategy
Software Documentation
Field Service
Human Resources
Training
Spare Parts
Call Center
Product Marketing
Distribution Strategies
B2B
Technical Instruction
Product Safety
Consulting
Technical Presentations
Presentation Development
Hiring
Service Parts
Trade Shows
P&L Management
Budget
Call Center Management
Gaming Industry
Casino Gaming
Online Gaming
PowerPoint
Cross Functional Team Leadership
Social Media
Troubleshooting
Microsoft Office
Organizational
Cross Functional Team
Dawn Johnson Summary
Dawn Johnson, based in Chicago, IL, US, is currently a Director Of Service Operations at ECHO Incorporated. Dawn Johnson brings experience from previous roles at ECHO Incorporated, Scientific Games and Bombardier Recreational Products. Dawn Johnson holds a 1979 - 1980 Small Engine Mechanics @ Anoka Technical College. With a robust skill set that includes Customer Satisfaction, Forecasting, Leadership, Management, Customer Service and more. Dawn Johnson has 2 emails and 2 mobile phone numbers on RocketReach.
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