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David Rowley Location
Reading, GB
David Rowley Work
Head of Customer Operations and Enablement @ (April 2026 - Present)
Senior CX, Marketing Operations and Performance Manager @ (April 2025 - April 2026)
Customer Experience Manager @ (February 2024 - April 2025)
CX Strategist @ (October 2022 - December 2023)
Operations Manager - Guarantee and Wholesale Solutions @ (March 2021 - September 2022)
Customer Experience and Delivery Manager @ (May 2018 - March 2021)
Adjudicator @ (January 2018 - May 2018)
National Lead for Financial Capability @ (August 2015 - December 2017)
Grants Officer @ (February 2015 - August 2015)
Complaints Resolution Officer @ Circle Housing (January 2015 - February 2015)
Financial Capability Manager @ (May 2013 - October 2014)
FIF Money Advisor @ (March 2009 - April 2013)
Customer Service Executive @ Paragon Print and Packaging (August 2008 - January 2009)
Quality Assurance Officer @ (January 2008 - February 2008)
Billing Executive @ (May 2007 - December 2007)
Administrative Assistant @ (August 2006 - April 2007)
David Rowley Education
University of Leeds
Bachelor of Arts - BA (Sociology)
2003-2006
David Rowley Skills
Analytical Skills
Brand Loyalty
Business Development
Business Process Improvement
Change Management
Charities
Communication
Community Outreach
Complaint Management
Compliance Management
Contact Center Management
Customer Analysis
Customer Experience
Customer Experience Design
Customer Experience Management
Customer Insight
Customer Loyalty
Customer Marketing
Customer Retention
Customer Satisfaction
Data Analysis
Digital Strategy
Management
Net Promoter Score
Nonprofits
Operational Excellence
Operations Management
Performance Management
Presentation Skills
Presentations
Problem Solving
Project Management
Regulatory Compliance
Service Delivery
Strategic Planning
Strategy
Strategy Implementation
Team Building
Team Leadership
Team Management
Troubleshooting
Voice of the Customer
medallia
service change
Incident Management
Editing
Community Engagement
Case Management
Volunteer Management
Report Writing
Content Management Systems Cms
Sales
Coaching
Contract Management
Social Policy
Fundraising
Research
Document Management
Operational Risk Management
Adjudication
Investigation
Complaint Investigations
Content Management Systems
Target Orientation
Business Expansion
Pipeline Management
David Rowley Summary
David Rowley, based in Reading, GB, is currently a Head of Customer Operations and Enablement at Cornerstone. David Rowley brings experience from previous roles at Cornerstone, Close Brothers and British Business Bank. David Rowley holds a 2003 - 2006 Bachelor of Arts - BA in Sociology @ University of Leeds. With a robust skill set that includes Analytical Skills, Brand Loyalty, Business Development, Business Process Improvement, Change Management and more. David Rowley has 1 emails and 1 mobile phone numbers on RocketReach.
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