David Morad Email & Phone Number
Operations and Contact Center Strategy and Execution Lead @ Accenture Federal Services
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David Morad Location
- Washington, DC, US
David Morad Work
- Operations and Contact Center Strategy and Execution Lead @ (March 2026 - Present)
- Vice President of Operations @ (May 2025 - March 2026)
- Program Manager and Contact Center Subject Matter Expert @ (July 2023 - March 2025)
- Vice President of Customer Support @ (January 2021 - April 2023)
- Managing Director @ Morad Consulting LLC (December 2018 - January 2021)
- Vice President of Client Delivery and Success (Firm Acquired by Cognosante - Position Eliminated) @ (March 2017 - December 2018)
- Managing Director @ Morad Consulting (October 2015 - March 2017)
- AVP and Program Manager, Veteran's Administration Choice Healthcare Program (Temporary Contract) @ (November 2014 - October 2015)
- Director, Client Solutions and Delivery @ (September 2011 - November 2014)
- Director, Contact Optimization @ (April 2007 - November 2012)
- Director, Client Services @ (February 2010 - September 2011)
- Consultant to SAIC (Sub-Contractor to IBM), Contact Center Technical Team Lead (November 2007 - February 2010)
- Vice President of Operations @ Enable Business Solutions LLC (December 2004 - February 2007)
- Senior Manager (Company Downsized - Position Eliminated) @ (August 2003 - December 2004)
- Associate @ (March 1999 - August 2003)
David Morad Education
- The Johns Hopkins University - Carey Business School
MS (Information & Telecommunications Systems)
2000-2002 - Bishop's University
BA (Urban Studies)
1991-1992 - Bishop's University
BA (Political Studies)
1988-1991 - Bishop's College School
High School Diploma
1980-1986
David Morad Skills
- Executive Management
- Designs
- Management Consulting
- CRM
- Program Management
- Telecommunications
- Network Design
- BPO
- Leadership
- Call Centers
- Customer Relations
- Call center start-up
- Strategic Partnerships
- Workforce Management
- Process Improvement
- Customer Service
- Contact Center Design
- Vendor Management
- Call Center
- Contact Center Operations
- Integration
- Management
- Customer Satisfaction
- Performance Management
- Proposal Writing
- Change Management
- Strategic Planning
- Business Process Improvement
- Team Building
- Entrepreneurship
- Training
- Business Development
- Flour Milling
- Food
- Sales
- Operations
- Flour Heat Treatment
- C++
- House
David Morad Summary
- David Morad, based in Washington, DC, US, is currently a Operations and Contact Center Strategy and Execution Lead at Accenture Federal Services. David Morad brings experience from previous roles at Pearl Interactive Network, LLC, Steampunk, Inc., GridPoint and Morad Consulting LLC. David Morad holds a 2000 - 2002 MS in Information & Telecommunications Systems @ The Johns Hopkins University - Carey Business School. With a robust skill set that includes Executive Management, Designs, Management Consulting, CRM, Program Management and more. David Morad has 1 emails and 3 mobile phone numbers on RocketReach.
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