David Morad Email & Phone Number
Operations and Contact Center Strategy and Execution Lead @ Accenture Federal Services
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David Morad Location
- Washington, DC, US
David Morad Work
- 2026 -now Operations and Contact Center Strategy and Execution Lead @
- 2025 -2026 Vice President of Operations @
- 2023 -2025 Program Manager and Contact Center Subject Matter Expert @
- 2021 -2023 Vice President of Customer Support @
- 2018 -2021 Managing Director @ Morad Consulting LLC
- 2017 -2018 Vice President of Client Delivery and Success (Firm Acquired by Cognosante - Position Eliminated) @
- 2015 -2017 Managing Director @ Morad Consulting
- 2014 -2015 AVP and Program Manager, Veteran's Administration Choice Healthcare Program (Temporary Contract) @
- 2011 -2014 Director, Client Solutions and Delivery @
- 2007 -2012 Director, Contact Optimization @
- 2010 -2011 Director, Client Services @
- 2007 -2010 Consultant to SAIC (Sub-Contractor to IBM), Contact Center Technical Team Lead @ Self Employed
- 2004 -2007 Vice President of Operations @ Enable Business Solutions LLC
- 2003 -2004 Senior Manager (Company Downsized - Position Eliminated) @
- 1999 -2003 Associate @
David Morad Education
- The Johns Hopkins University - Carey Business School
MS (Information & Telecommunications Systems)
2000-2002 - Bishop's University
BA (Urban Studies)
1991-1992 - Bishop's University
BA (Political Studies)
1988-1991 - Bishop's College School
High School Diploma
1980-1986
David Morad Skills
- Executive Management
- Designs
- Management Consulting
- CRM
- Program Management
- Telecommunications
- Network Design
- BPO
- Leadership
- Call Centers
- Customer Relations
- Call center start-up
- Strategic Partnerships
- Workforce Management
- Process Improvement
- Customer Service
- Contact Center Design
- Vendor Management
- Call Center
- Contact Center Operations
- Integration
- Management
- Customer Satisfaction
- Performance Management
- Proposal Writing
- Change Management
- Strategic Planning
- Business Process Improvement
- Team Building
- Entrepreneurship
- Training
- Business Development
- Flour Milling
- Food
- Sales
- Operations
- Flour Heat Treatment
- C++
- House
David Morad Summary
- David Morad, based in Washington, DC, US, is currently a Operations and Contact Center Strategy and Execution Lead at Accenture Federal Services. David Morad brings experience from previous roles at Pearl Interactive Network, LLC, Steampunk, Inc., GridPoint and Morad Consulting LLC. David Morad holds a 2000 - 2002 MS in Information & Telecommunications Systems @ The Johns Hopkins University - Carey Business School. With a robust skill set that includes Executive Management, Designs, Management Consulting, CRM, Program Management and more. David Morad has 1 emails and 1 mobile phone numbers on RocketReach.
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