David Facenfield Email
Head of Operations @ Lenvi
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David Facenfield Location
- Cardiff, GB
David Facenfield Work
- Head of Operations @ (July 2025 - Present)
- Client Partner @ (January 2024 - July 2025)
- Client Account Director @ (January 2019 - December 2023)
- VP Client Services @ (January 2018 - December 2018)
- Client Director @ (September 2014 - November 2017)
- Outsourced Partner Management (interim) @
- Head of Mobile CS @
- Deputy General Manager @ (January 2013 - September 2014)
- Outsourced Partner Management (interim) @ (January 2011 - January 2013)
- Head of UK Operations @
- Head of Mobile CS @ (January 2009 - January 2011)
- Senior Contact Centre Consultant @
- Head of UK Operations @ (January 2007 - January 2009)
- Operational Management and Off-shore set up @ Ventura
- Senior Contact Centre Consultant @ (January 2005 - January 2007)
- Operational, Training and Project Management @
- Operational Management and Off-shore set up @ Ventura (January 1998 - January 2005)
- Operational, Training and Project Management @ (January 1991 - January 1998)
David Facenfield Education
- University of Auckland
Bachelor of Arts (BA) (History, English)
1989-1992 - Pakuranga College
David Facenfield Skills
- Contact Centers
- Outsourcing
- Operations Management
- PRINCE2
- Project Management
- Leadership
- Management
- Customer Experience
- Call Center
- BPO
- Service Delivery
- Job Coaching
- Client Presentation
- Written & Oral Presentation Skills
- Strategic Planning
- Operational Excellence
- Business Process Improvement
- Process Improvement
- Inbound Marketing
- Change Management
- Call Centers
- Performance Management
- Training Delivery
- Customer Satisfaction
- Telecommunications
- Business Process
- Analysis
- Training
- Offshoring
- Written and Oral Presentation Skills
David Facenfield Summary
- David Facenfield, based in Cardiff, GB, is currently a Head of Operations at Lenvi. David Facenfield brings experience from previous roles at HGS - Hinduja Global Solutions, Target Group, Teleperformance and Firstsource Solutions Limited. David Facenfield holds a 1989 - 1992 Bachelor of Arts (BA) in History, English @ University of Auckland. With a robust skill set that includes Contact Centers, Outsourcing, Operations Management, PRINCE2, Project Management and more. David Facenfield has 2 emails on RocketReach.
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