David Facenfield Location
- Cardiff, GB
David Facenfield Work
- 2025 -now Head of Operations @
- 2024 -2025 Client Partner @
- 2019 -2023 Client Account Director @
- 2018 -2018 VP Client Services @
- 2014 -2017 Client Director @
- 2013 -2014 Deputy General Manager @
- now Outsourced Partner Management (interim) @
- now Head of Mobile CS @
- now Head of UK Operations @
- now Senior Contact Centre Consultant @
- now Operational Management and Off-shore set up @ Ventura
- now Operational, Training and Project Management @
David Facenfield Education
- University of Auckland
Bachelor of Arts (BA) (History, English)
1989-1992 - Pakuranga College
David Facenfield Skills
- Contact Centers
- Outsourcing
- Operations Management
- PRINCE2
- Project Management
- Leadership
- Management
- Customer Experience
- Call Center
- BPO
- Service Delivery
- Job Coaching
- Client Presentation
- Written & Oral Presentation Skills
- Strategic Planning
- Operational Excellence
- Business Process Improvement
- Process Improvement
- Inbound Marketing
- Change Management
- Call Centers
- Performance Management
- Training Delivery
- Customer Satisfaction
- Telecommunications
- Business Process
- Analysis
- Training
- Offshoring
- Written and Oral Presentation Skills
David Facenfield Summary
- David Facenfield, based in Cardiff, GB, is currently a Head of Operations at Lenvi. David Facenfield brings experience from previous roles at HGS - Hinduja Global Solutions, Target Group, Teleperformance and Firstsource Solutions Limited. David Facenfield holds a 1989 - 1992 Bachelor of Arts (BA) in History, English @ University of Auckland. With a robust skill set that includes Contact Centers, Outsourcing, Operations Management, PRINCE2, Project Management and more. David Facenfield has 2 emails on RocketReach.
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