2002 -2009 Unit Manager, Discover Card Member Assistance @
Dave Wells Education
University of Phoenix
Master of Business Administration (M.B.A.) (Business Administration)
2007-2008
Brigham Young University
Bachelor’s Degree (Marriage, Family and Human Development)
1998-2002
Dave Wells Skills
Software as a Service (SaaS)
Process Design
Customer Journeys
Analytical Skills
Continuous Improvement
Key Performance Indicators
Business Reviews
Customer Success
Communication
Operations Management
Leadership Development
Performance Management
Business Strategy
Operational Excellence
Customer Relationship Management (CRM)
Business Planning
Coaching
process
Artificial Intelligence (AI)
Leadership
Training
Management
Customer Experience
Call Centers
Program Management
Customer Retention
Call Center
Credit Cards
Business Process Improvement
Quality Assurance
Credit
Video Production
Strategic Planning
Analytics
Microsoft Office
Microsoft Excel
Team Building
Team Management
Customer Service
Team Leadership
Time Management
Employee Engagement
Process Improvement
Coaching and Mentoring
Policy
Problem Solving
Relationship Building
Recruiting
Prioritize Workload
Interpersonal Communication
Etiquette
Workplace Relations
Dave Wells Summary
Dave Wells, based in Salt Lake City, UT, US, is currently a Vice President of Customer Support at Harvest Right, LLC. Dave Wells brings experience from previous roles at BILL, byte® and Via. Dave Wells holds a 2007 - 2008 Master of Business Administration (M.B.A.) in Business Administration @ University of Phoenix. With a robust skill set that includes Software as a Service (SaaS), Process Design, Customer Journeys, Analytical Skills, Continuous Improvement and more. Dave Wells has 5 emails and 3 mobile phone numbers on RocketReach.
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