Dave Swanson Email & Phone Number

Base Insights and Loyalty Strategy @ Verizon Business

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Dave Swanson Location

Newport Beach, CA, US

Dave Swanson Work

Base Insights and Loyalty Strategy @ (December 2024 - Present)
Principal Consultant @ DCS Consulting (April 2024 - Present)
Head of Global Operations - Quality Assurance and Customer Experience @ (April 2019 - March 2024)
Senior Director Operations - Quality Assurance and Customer Experience @ (September 2017 - April 2019)
Director of Marketing - Customer Relationship Management @ (December 2015 - June 2017)
Associate Director of Marketing - Customer Loyalty @ (July 2012 - December 2015)
Associate Director of Marketing - B2B Marketing and Sales Operations @ (April 2010 - July 2012)
Marketing Manager - B2B Marketing and Sales Operations @ (August 2004 - April 2010)
Government Sales - Major Accounts Manager @ (November 2002 - August 2004)
Business Sales - Small And Medium Business Account Executive (SMB) @ (June 1999 - November 2002)
Retail Sales - Inside Sales Representative @ (February 1996 - June 1999)
Jack Of All Trades @ (June 1992 - June 1994)

Dave Swanson Education

USC Marshall School of Business
Master of Business Administration - MBA
California State University, Fullerton
Bachelor of Business Administration - BBA (Marketing/Marketing Management, General)

Dave Swanson Skills

AI-Enhanced Process Automation & Innovation
Account Management
Artificial Intelligence (AI)
Business Process Improvement
Business Process Outsourcing (BPO)
Business Strategy
Business Transformation
Business-to-Business (B2B)
CRM Databases
Compliance Management
Contact Centers
Contract Management
Creative Problem Solving
Cross-Functional Team Management
Cross-functional Team Leadership
Customer Experience
Customer Experience & Quality Assurance Strategies
Customer Experience Management
Customer Loyalty
Customer Relationship Management (CRM)
Customer Relationship Management (CRM) & Retention Strategies
Customer Retention
Customer Satisfaction
Data Driven Insights & Predictive Analytics
Data Driven Insights, Predictive Analytics, Performance Management
Data Science
Data-Driven Insights
Data-driven Decision Making
Database Marketing
Direct Sales
Diversity & Inclusion
Federal, State, Local Government Sales
Global Cross-Functional Team Leadership
Global Leadership & Cross-Functional Team Management
Go-to-Market Strategy
Key Performance Indicators
Leadership
Loyalty Programs
Machine Learning
Management
Marketing Communications
Marketing Strategy
Multi-Channel Marketing
Negotiation
Neurodiversity Career Support
Planning Budgeting & Forecasting
Product Development
Product Management
Product Marketing
Project Coordination
Project Management
Project Planning
Recruiting
Relationship Building
Research and Development (R&D)
Retail Sales
Sales Metrics
Sales Operations
Six Sigma
Small Business Sales
Solution Selling
Speech Analytics
State and Local Government Sales
Statistical Data Analysis
Strategic Partnerships
Total Quality Management (TQM)
Vendor Management
Voice of the Customer Analysis
M2M
Telecommunications
Quotas
Wireless
Email Marketing
Relationship Marketing
Public Speaking
Sales
Analytical Skills
VoIP
Direct Marketing
Customer Service
Mobile Devices
Strategic Planning
Cross Functional Team Leadership
Wireless Technologies
Microsoft Excel
LTE
Customer Relationship Management Crm
Program Management
Marketing
Business Development
Strategy
Mobile Technology
Digital Marketing
Customer Relationship Management

Dave Swanson Summary

Dave Swanson, based in Newport Beach, CA, US, is currently a Base Insights and Loyalty Strategy at Verizon Business. Dave Swanson brings experience from previous roles at DCS Consulting, Alorica and Experian Consumer Services. Dave Swanson holds a Master of Business Administration - MBA @ USC Marshall School of Business. With a robust skill set that includes AI-Enhanced Process Automation & Innovation, Account Management, Artificial Intelligence (AI), Business Process Improvement, Business Process Outsourcing (BPO) and more. Dave Swanson has 3 emails and 1 mobile phone numbers on RocketReach.