Daryl Shapiro Email & Phone Number
Head: Customer Care @ Nando's South Africa
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Daryl Shapiro Location
- Johannesburg, GP, ZA
Daryl Shapiro Work
- 2017 -now Head: Customer Care @
- 2015 -2017 Customer Care Manager - Southern Africa @
- 2014 -2015 Executive Head of Customer Experience @
- 2013 -2014 Managing Executive - The Virtual Contact Centre @
- 2012 -2013 General Manager - The Virtual Contact Centre @
- 2010 -2012 Client Experience Manager @
- 2009 -2010 Client Service Manager @ POCiT, a member of tradebridge
- 2008 -2009 Head of Client Relations and IT Support @
- 2007 -2008 Contact Centre Manager @
- 2006 -2007 Head - Call Centres @
- 2003 -2005 Client Services Manager and Senior Operations Manager @
- 1996 -2001 Client Services Manager - Brokerage Processing Services @
Daryl Shapiro Education
- University of South Africa/Universiteit van Suid-Afrika
Bachelor of Commerce (Finance)
1982-1986 - Wits Tech / University of Johannesburg
National Higher Diploma in Electronic Data Processing (Information Systems)
1985-1985 - Wits Tech / University of Johannesburg
National Diploma in Electronic Data Processing (Information Systems)
1982-1984 - Wits Tech / University of Johannesburg
National Certificate in Computer Programming (Computer Programming)
1982-1982
Daryl Shapiro Skills
- Team Management and Development
- Operational Management of Call Centres Systems, Technology and Procedures
- Client Satisfaction and Relationship Management
- Resources and Allocation Management
- Reporting and Communication Management
- Delivery Management
- Business and Opertional Management
- Vendor Management
- Budgeting
- Asset Management
- Call Center
- Customer Relations
- Operations Management
- Team Management
- SLA
- Customer Service
- Outsourcing
- Change Management
- Business Strategy
- New Business Development
- Coaching
- Account Management
- Customer Experience
- Problem Solving
- Mentoring
- Business Analysis
- Sales Management
- Management
- Budgets
- Project Planning
- CRM
- Call Centers
- Contact Centers
- Leadership
- Solution Selling
- Entrepreneurship
- Business Intelligence
- Banking
- Team Leadership
- Business Process
- Business Process Improvement
- Customer Satisfaction
- Telecommunications
- Marketing
- Project Management
- Business Development
- Start-ups
- Strategy
- Program Management
- Management Consulting
- Start Ups
- Operational Management of Call Centres Systems
- Technology and Procedures
Daryl Shapiro Summary
- Daryl Shapiro, based in Johannesburg, GP, ZA, is currently a Head: Customer Care at Nando's. Daryl Shapiro brings experience from previous roles at Nando's and Digital Solutions Group. Daryl Shapiro holds a 1982 - 1986 Bachelor of Commerce in Finance @ University of South Africa/Universiteit van Suid-Afrika. With a robust skill set that includes Team Management and Development, Operational Management of Call Centres Systems, Technology and Procedures, Client Satisfaction and Relationship Management, Resources and Allocation Management, Reporting and Communication Management and more. Daryl Shapiro has 4 emails and 3 mobile phone numbers on RocketReach.
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