Darene Information

At Darene.com, we guarantee that all the products we sell are of the highest quality. It is our goal to make sure that each customer is 100% satisfied with his or her purchase. We do know that sometimes returns are unavoidable due to defective items or a wrong choice. If you must return an item, please be sure to read our returns policy and guidelines carefully before doing so. We want to make sure an exchange or credit is just as pleasurable as the initial purchase. All Returns require an RMA Number to be issued FIRST. Please be sure to contact us to insure that your return is acceptable and does not end up being refused and returned back to you. Once your request is received we will reply back to you with approval or denial. If approved, an RMA number will be issued along with instructions on how to send it back to us. In the case of it not being an approved return we will reply with a specific explanation of why the return request was denied. Returns Within 30 Days (non defective items): If you are dissatisfied with your purchase for any reason within the first 30 days other than it being defective, you may return it for in-house credit toward another item. The only additional charge you will incur is the shipping charge to send your replacement. (One replacement per customer per order please). This includes all items except opened VHS, DVDs, Lingerie, and shoes that have been worn. These items are NOT returnable unless defective and replaced with the same type of product only. In the case of an item being defective and not in stock at the time of your return, it will be replaced with a item of equal or greater value. Returns up to 30 Days (defective items): Up to 30 days, you may return any item that has defects in materials or workmanship. We will replace the item with the same. If the original item is not in stock or is unavailable, we will provide a replacement of equal or greater value. Returns up to 90 Days (defective items): Up to 90 days, you may still return any item that has defects in materials or workmanship. The only charge you will incur is the actual shipping costs to send a new replacement out to you. Again, we will replace the item with the same. If the original item is not in stock or is unavailable, we will provide you the opportunity to choose a replacement of equal or greater value. Darene.com is not responsible for refunds or replacements of order shipments that have been delivered and confirmed by the carrier used. If you have not received your package, please contact us and we will confirm its status. If you do not receive a package that is confirmed, we ask that you contact your carrier. If the tracking can not be confirmed we will duplicate the order at our expense and at our discretion. In the event of an undeliverable shipment due to customer error, ShopGiggles.com will resend the package and all additional shipping charges will be the responsibility of the customer. In the event a package can not be resent, the order will be cancelled and a restocking fee of up to 20% will be deducted from your credit along with all shipping charges. To avoid abuse of our policy, we reserve the right to charge up to 25% restocking fee on all returns. Please feel free to contact us with any of your Return Policy questions. We will respond to your inquiry ASAP.