Dan Lever Email & Phone Number
VP Global Customer Support and Experience @ BMC Software
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Dan Lever Location
- Chapel Hill, NC, US
Dan Lever Work
- 2026 -now VP Global Customer Support and Experience @
- 2025 -now AVP, Global Leader of Customer Support and Experience @
- 2023 -2025 AVP, Global Leader of Customer Support @
- 2022 -2023 Crosslake Certified Practioner @
- 2022 -2023 Principal Consultant @ DJL Contact Center Consulting LLC
- 2018 -2022 Director Customer Care @
- 2017 -2018 Director of Operational Excellence @
- 2016 -2017 Principal Consultant @ Dan Lever Consulting LLC.
- 2013 -2016 Director Business Transformation @
- 2012 -2013 Director Process Improvement (Lean Six Sigma) @
- 2009 -2012 Director Simplification - Services (Lean Six Sigma) @
- 2007 -2010 Director Service Desk (Tier 2 Contact Center) @
- 2005 -2007 Senior Manager Deal and Offer Support @
- 2001 -2005 New Business Development Manager @
Dan Lever Education
- University of Illinois Urbana-Champaign
BS (Electrical Engineering)
- Washington University in St. Louis - Olin Business School
MBA
Dan Lever Skills
- Consulting
- Solution Selling
- Call Centers
- Avaya
- Six Sigma
- Business Case
- Strategic Partnerships
- Process Improvement
- Strategic Planning
- Service Management
- Business Transformation
- SaaS
- Restructuring
- Unified Communications
- Telecommunications
- Cross-functional Team Leadership
- Change Management
- Service Delivery
- Management
- Professional Services
- Outsourcing
- Teppich
- Channel Partners
- P&l Management
- New Business Development
- Contract Negotiation
- Managed Services
- Integration
- Call Center
- Strategy
- Sales Operations
- Negotiation
- Contact Centers
- VoIP
- Go to Market Strategy
- Telephony
- Microsoft Office
- Business Process Improvement
- Tapeta
- Customer Experience
- IP
- Tepih
- Leadership
- Avaya Technologies
- Project Planning
- Cross Functional Team Leadership
- Business Development
- Customer Satisfaction
- Sales Management
- Cloud Computing
- Product Management
- Vendor Management
- CRM
- Team Leadership
- Governance
- Sales
- Wireless
- Team Management
- Hali
- IVR
- Lean Manufacturing
Dan Lever Summary
- Dan Lever, based in Chapel Hill, NC, US, is currently a VP Global Customer Support and Experience at BMC Software. Dan Lever brings experience from previous roles at BMC Software, Crosslake Technologies and DJL Contact Center Consulting LLC. Dan Lever holds a BS in Electrical Engineering @ University of Illinois Urbana-Champaign. With a robust skill set that includes Consulting, Solution Selling, Call Centers, Avaya, Six Sigma and more. Dan Lever has 2 emails and 1 mobile phone numbers on RocketReach.
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