Dan Leiva Email & Phone Number
Founder @ CXAmplify
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Dan Leiva Location
- Columbia, MO, US
Dan Leiva Work
- Founder @ (January 2026 - Present)
- Vice President Customer Service and Marketing Technology @ (March 2018 - January 2026)
- Senior Director, Customer Service Technology @ (June 2017 - March 2018)
- Head of Technology Platforms Innovation and Management, Global Retail Contact Center @ (July 2014 - June 2017)
- Senior Manager, Project Management, WW Sales and Service @ (March 2011 - July 2014)
- Senior Director, Process Excellence @ (February 2010 - March 2011)
- Senior Director, Voice of the Customer @ (February 2009 - April 2010)
- Director, Assisted Customer Support, TurboTax @ (June 1999 - October 2008)
Dan Leiva Education
- University of Arizona, Eller College of Management
MBA (Business Administration and Management, General)
2005-2007 - University of Phoenix
BSIT (Information Technology)
2001-2004
Dan Leiva Skills
- AI & NLP Solutions
- AI Powered CX
- AI, Generative AI & Intelligent Automation
- Analysis
- Analytics
- Artificial Intelligence (AI)
- Business Analysis
- Business Intelligence
- Business Process
- Business Process Improvement
- Business Systems
- CRM
- Call Center
- Call Center Development
- Call Centers
- Capital Project Delivery
- Change Management
- Constructive Feedback
- Contact Center Technology
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Experience
- Customer Experience Design
- Customer Experience Innovation
- Customer Experience Strategy
- Customer Service Transformation
- DMAIC
- Digital & Contact Center Modernization
- Digital Strategy
- Digital Transformation
- ERP
- Enterprise Delivery
- Enterprise Software
- Global Sourcing
- IT Strategy
- ITIL
- Information Technology
- Integration
- Intelligent Automation
- Leadership
- Management
- Networking
- Operating Model Design & Scalability
- Operational Excellence
- Operations Management
- Outsourcing
- PMO
- PMO Standards & Governance
- PMP
- People Management
- Problem Solving
- Process Engineering
- Process Improvement
- Product & Technology Strategy
- Product & UX Leadership
- Product Management
- Product Management & Experience Design
- Program & Project Leadership
- Program Management
- Project Management
- Project Portfolio Management
- Public Speaking
- Quality Assurance
- SDLC
- SaaS
- Self-Service Strategy
- Service Delivery
- Six Sigma
- Software Development
- Software Project Management
- Software as a Service (SaaS)
- Strategic Consulting
- Strategic Planning
- Technology-Enabled Innovation
- Troubleshooting
- Software as a Service Saas
- Contact Center Operations
- Microsoft Excel
- Cross Functional Team Leadership
- Customer Service
- Operations
- Microsoft Office
- Technology
- Strategy
- Social Media
- Business Strategy
- Software as a Service
Dan Leiva Summary
- Dan Leiva, based in Columbia, MO, US, is currently a Founder at CXAmplify. Dan Leiva brings experience from previous roles at eBay and Apple. Dan Leiva holds a 2005 - 2007 MBA in Business Administration and Management, General @ University of Arizona, Eller College of Management. With a robust skill set that includes AI & NLP Solutions, AI Powered CX, AI, Generative AI & Intelligent Automation, Analysis, Analytics and more. Dan Leiva has 5 emails and 1 mobile phone numbers on RocketReach.
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