Dan Dekalb Email & Phone Number
Vice President Customer Operations @ Charter Communications
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Dan Dekalb Location
- Morrisville, NC, US
Dan Dekalb Work
- 2022 -now Vice President Customer Operations @
- 2013 -2022 Vice President, Customer Care - Spectrum Business @
- 2010 -2013 Regional Director, Customer Operations @
- 2009 -2009 VP, Customer Care Operations @
- 2006 -2008 Director, Technical Support Operations @
- 2004 -2006 Manager, Online Services @
- 2002 -2003 Online Services Data Analyst @
- 2002 -2002 Web Technical Analyst @
- 1999 -2001 Principle Owner @ Octalmedia, Inc.
Dan Dekalb Education
- Colo
Bachelor Of Science (Telecommunications, Psychology, Business, Information Systems)
1993-2001
Dan Dekalb Skills
- Billing
- Human Resources
- Change Management
- Contact Centers
- Management
- Vendor Management
- Strategic Planning
- Team Building
- Metro Ethernet
- Telecommunications
- Sla
- Team Leadership
- Program Management
- Business Process Improvement
- Team Management
- Call Center
- Operations Management
- Business Intelligence
- Business Process
- Budgets
- Customer Satisfaction
- CRM
- Analysis
- Performance Management
- Integration
- IP
- Computer Network Operations
- Leadership
- Telephony
- Start Ups
- Cable Television
- Product Management
- Invoicing
- SDLC
- Networking
- Cross Functional Team Leadership
- Outsourcing
- DOCSIS
- Call Centers
- VOD
- Internet Protocol Ip
- Customer Service
- Strategy
- Broadband
- Customer Experience
- Process Improvement
- Strategic Leadership
- IVR
- Internet Protocol
Dan Dekalb Summary
- Dan Dekalb, based in Morrisville, NC, US, is currently a Vice President Customer Operations at Charter Communications. Dan Dekalb brings experience from previous roles at Charter Communications and Time Warner Cable. Dan Dekalb holds a 1993 - 2001 Bachelor Of Science in Telecommunications, Psychology, Business, Information Systems @ Colo. With a robust skill set that includes Billing, Human Resources, Change Management, Contact Centers, Management and more. Dan Dekalb has 2 emails and 1 mobile phone numbers on RocketReach.
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