CXForward Information

CXForward provides advisory, technical design, systems integration, and training services for Pegasystems' & Adobe's industry-leading 1:1 engagement solutions, whether it be a new customer engagement program, to help revamp an existing program, or to revive a program that is underperforming. OUR SERVICES: ADVISORY SERVICES: • Our Advisors work with you to understand the customer engagement challenges your company is facing and help to determine the best solution to meet your needs. • Our expertise and partnerships with the leading industry players enable us to design a solution that optimizes your current capabilities while objectively identifying any new technology investments necessary to achieve your business objectives. • We also help you identify the requirements for a successful implementation, including data needs; systems integration, staffing and training requirements; KPI and reporting specifications, and ongoing systems management processes. IMPLEMENTATION SERVICES: • We have more senior 1:1 engagement specialists than any of our competitors – by a wide margin. • Our implementation teams customize an implementation plan based upon your company’s preferred methodology whether it’s agile, scrum, or waterfall. • We have development teams in the U.S. and India, enabling us to lower our costs while increasing speed to market. Our expert design patterns, configuration process, and ‘build for reuse’ strategy also expedites solution delivery and ROI. CERTIFIED TRAINING: Our certified training programs are led by delivery experts with extensive experience using Adobe’s AEP and Pega’s CDH platforms. We also go beyond the “classroom “ and provide on the job coaching to help ensure peace of mind while teams get up to speed. TALENT INFUSION: With our staff augmentation services, you can supplement your team with our experienced practitioners until they are trained and up to speed. You can also hire them to join your team.