As the only research company dedicated to customer contact, CMP gives the industry the clarity, credibility, and direction it needs to keep pace with change. We are grounded in independent research, amplified through industry-leading events, and strengthened by the content and communities we’ve built over decades. CMP powers every corner of customer contact, from AI innovation to CX evolution to the future of the workforce. Our work starts and ends with improving customer experiences through the industry we guide.
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Mario Matulich is the President and Managing Director of Customer Management Practice.
72 people are employed at Customer Management Practice.
Top Customer Management Practice Employees
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25+
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35
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Nicole Kyle
Managing Director and Co-Founder at Customer Management Practice
New York, United States22 -
Lauren Miller
Head Of Marketing at Customer Management Practice
New York, NY, US35+ -
Nathan Nickens
Divisional Director at Customer Management Practice
New York, NY, US34 -
Virginia Defeo
Marketing Director at Customer Management Practice
New York, NY, US24
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