Customer Management Practice Technology Stack

Airbnb is an online marketplace for people to list, discover, and book accommodations through the internet.

Cogito Dialog helps people interact better on the phone by giving them a real-time display of their behavior.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.

LivePerson is a platform that allows businesses to meet their customers on their preferred channels. Manage conversions on your website, SMS, FB Messenger, Apple Business Chat, and WhatsApp at scale!.

Oracle CX is an integrated CRM solution focusing on customer experience across marketing, sales, commerce, service and social channels.

TaskUs offers customer experience and back office support services.

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

IBM i is an integrated operating environment with a reputation for robust architecture, exceptional security and business resilience.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

Font Awesome makes it easy to add vector icons and social logos to their website.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

Laravel is a free, open-source PHP web framework, created by Taylor Otwell and intended for the development of web applications following the model view controller (MVC) architectural pattern and based on Symfony. Some of the features of Laravel are a modular packaging system with a dedicated dependency manager, different ways for accessing relational databases, utilities that aid in application deployment and maintenance, and its orientation toward syntactic sugar.

Nginx is a web server which can also be used as a reverse proxy, load balancer, mail proxy and HTTP cache.

AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

Facebook pixel is a snippet of JavaScript code that allows customers to track visitor activity on their website.

DoubleClick is a digital advertising solution from Google.

Google Tag Manager helps marketers control the end-to-end process of adding website tags.

IBM Watson Marketing solution adds the power of cognitive learning to customer analytics, marketing automation, and real-time personalization to maximize performance.

Instagram is a photgraph & video sharing social networking service for people to easily connect and share with family and friends online.

Targeted advertising on LinkedIn

LinkedIn Login is an​ authentication solution that lets users sign in with their professional identity.

Facebook Pixel helps organizations measure customer actions, build audiences and unlock optimisation tools. Facebook pixel is a snippet of JavaScript code that allows you to track visitor activity on your website.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

IBM Watson is an AI Platform-as-a-Service for enterprise businesses.

IBM Watson Analytics offers predictive analytics and data visualization solutions.

Mimecast Email Continuity ensures continuity when primary email systems are offline, and customizable thresholds let administrators monitor inbound and outbound email.

ON24 webcasting and virtual communications solutions provide corporations with the power to engage global audiences with interactive, live content for marketing, training and corporate communications. Their industry-leading platform helps organizations to communicate with employees and clients.

Verizon is a leading global provider of technology, communications, information and entertainment products.

OneTrust is a technology platform to operationalize privacy, security and third-party risk management.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

Oracle Consulting offers services and methodologies designed to address technology needs ranging from strategic planning to enterprise system optimization.

ServiceNow is a platform-as-a-service provider of IT service applications.

Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.

YouTube is a video sharing service where users can watch, like, share, comment and upload their own videos. The video service can be accessed on PCs, laptops, tablets and via mobile phones.