Customer Bliss Information

Why Choose CustomerBLISS? Jeanne Bliss is one of the worlds' foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, she guides C-Suite and Chief Customer Officer clients around the world based on her groundbreaking work in customer experience beginning with Lands' End in 1983. Ms. Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. She has moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. As a customer executive, your work driving customer profitability and customer loyalty, to be successful, must become far more about organizational inspiration and change than about one-off tactics and silver bullets. It must be about how leaders require accountability. And it needs to focus on motivating your company to work together; sharing a common set of metrics and outcomes with accountability to customer experience service and profitability. Jeanne Bliss helps leaders and their companies transform thinking by bringing the silo-based operations together to understand the customer perspective. We help you gain consensus on the desired customer experience and customer culture required hand-offs for optimum performance—and ultimately, quantify, prioritize, and overcome the issues creating a chasm between your company and its customers. What you’ll get is straight talk, no-holds-barred feedback on what’s getting in your way and field-tested approaches for engaging your organization. CustomerBliss helps companies grow...by improving customers' lives.