For a long time, customer service was something that was just expected, and determined by “the customer is always right.” It was unmeasurable, and its impact on the business overall was never really known. The Customer Service Institute of Australia (CSIA) changed all that – because we knew there was much more to it. Since 1997, we’ve been recognised as Australia’s peak customer service body. We think this is a great achievement, but our true measurement of success is how well we can help any person in any sector reach their full customer service potential. We developed the International Customer Service Standard certification program and in 2001, we introduced the Australian Service Excellence Award (ASEA) program, held annually to celebrate excellence in customer service delivery. Both of these programs support organisations, and take their customer service offering to the next level. This is done through improvements to design, delivery, quality and effectiveness of all aspects of customer service strategy, policies and systems. CSIA members include CEO's, business owners, government employees and customer service professionals. High quality customer service is universally regarded as an imperative for long-term business success. To enhance customer service in your organisation, join the CSIA. We are driven by and committed to the development of people, systems and standards to improve customer service.
View Top Employees from CSIA Customer Service Institute of AustraliaWebsite | http://csia.com.au |
Revenue | $5 million |
Employees | 17 (12 on RocketReach) |
Founded | 1997 |
Address | Level 2, 383 George Street, Sydney, New South Wales 2000, AU |
Phone | +61 1300 912 700 |
Technologies | |
Industry | Business Consulting and Services, Newspapers & News Services, Media & Internet |
Web Rank | 17 Million |
Keywords | The Organizational Requirements For Infinite Horizon To Meet Customer Service Standard., Recognised Service Standards Customer Service, Best Practice Support Sydney |
Competitors | Association of Support Professionals, Civil Contractors Federation National, Council of Small Business Organisations Australia (COSBOA), OECD - OCDE, SOCAP International |
SIC | SIC Code 86 Companies, SIC Code 862 Companies |
NAICS | NAICS Code 813 Companies, NAICS Code 81 Companies, NAICS Code 8139 Companies, NAICS Code 81392 Companies, NAICS Code 813920 Companies |
Looking for a particular CSIA Customer Service Institute of Australia employee's phone or email?
The CSIA Customer Service Institute of Australia annual revenue was $5 million in 2024.
Anouche Newman is the CEO of CSIA Customer Service Institute of Australia.
12 people are employed at CSIA Customer Service Institute of Australia.
CSIA Customer Service Institute of Australia is based in Sydney, New South Wales.
The NAICS codes for CSIA Customer Service Institute of Australia are [813, 81, 8139, 81392, 813920].
The SIC codes for CSIA Customer Service Institute of Australia are [86, 862].