Craig Lyons Email & Phone Number
Global Services Executive @ Medallia
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Craig Lyons Location
- Washington, DC, US
Craig Lyons Work
- Global Services Executive @ (January 2025 - Present)
- Advisory Board Member @ (September 2020 - Present)
- Chief Customer Officer @ (August 2024 - December 2024)
- EVP, XM Success Americas and Global Head of XM Discover Services @ (January 2022 - August 2024)
- Chief Customer Officer and SVP, Global Services and Success @ Clarabridge (September 2017 - November 2022)
- Senior Director of Product Management @ Clarabridge (August 2015 - September 2017)
- Director, Technical Consulting @ Clarabridge (October 2012 - August 2015)
- Engagement Manager @ Clarabridge (December 2010 - October 2012)
- Enterprise Support Manager @ Clarabridge (February 2010 - December 2010)
- Technical Consultant @ Clarabridge (December 2007 - February 2010)
- Installation Consultant @ (October 2004 - January 2005)
- Electronic Technician (ET3) @ (August 2001 - September 2004)
Craig Lyons Education
- Virginia Tech - Pamplin College of Business
Bachelor of Science (Business Information Technology)
2006-2007 - New River Community College
Associate's Degree (Business Administration and Management, General)
2005-2006
Craig Lyons Skills
- AI Strategy
- Acquisition Integration
- Business Analysis
- Business Intelligence
- CEM
- CRM
- Call center automation
- Clarabridge
- Cognos
- Cognos Cubes
- Cognos Framework
- Cognos Query Studio
- Cognos Report Studio
- Confirmit
- Customer Experience
- Customer Experience Management
- Customer Insight
- Customer Satisfaction
- Customer Segmentation Strategy
- Customer Service
- Data Warehousing
- Databases
- ETL
- Employee Engagement
- Global Strategy Development
- Growth Strategies
- HTML
- IT Management
- M&A
- Managed Services
- Margin Optimization
- Mentoring
- NLP
- Net Promoter Score
- Operational Excellence
- Oracle
- Oracle HR
- Organizational Design
- P&L Management
- PL/SQL
- Post-Merger Integration
- Pre-sales
- Pre/Post Sales Engineers
- Private Equity Operating Models
- Process Improvement
- Product Management
- Profit Margins
- Program Management
- Project Management
- Requirements Gathering
- Revenue & Profit Growth
- SDLC
- SQL
- SaaS
- Social Media Consulting
- Social Media Integration
- Solution Architecture
- Startup Scaling
- Survey Design
- Surveying
- Team Building
- Technical Consultation
- Technical Requirements Gathering
- Text Analytics
- Thoma Bravo Ecosystem
- Tiered Service Models
- Troubleshooting
- Turnaround Strategy
- VOC
- Voice of the Cusotmer
- Windows
Craig Lyons Summary
- Craig Lyons, based in Washington, DC, US, is currently a Global Services Executive at Medallia. Craig Lyons brings experience from previous roles at Virginia Tech - Pamplin College of Business, interface.ai, Qualtrics and Clarabridge. Craig Lyons holds a 2006 - 2007 Bachelor of Science in Business Information Technology @ Virginia Tech - Pamplin College of Business. With a robust skill set that includes AI Strategy, Acquisition Integration, Business Analysis, Business Intelligence, CEM and more. Craig Lyons has 5 emails and 5 mobile phone numbers on RocketReach.
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