Most AI tells IT what to do. SysAid's AI does it.
SysAid pairs world-class ITSM with agentic AI built to act from day one: resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on the guardrails your team sets, with every action logged and every rule visible.
Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform. Live in weeks, not months. No black box, no code, no developers needed.
Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.
SysAid serves IT Directors and VPs of IT, CIOs and CISOs, and the hands-on IT teams doing the work, at growing and enterprise organizations that want AI that acts, not just advises.
ProServeIT is a multi-award winning Microsoft Solutions Partner headquartered in Canada. Founded in 2002, ProServeIT occupies a unique space in the IT world by providing guidance and resources to help our valued customers solve IT challenges. As a B Corp-certified organization, we live by our values of People Matter, Be Like Gumby, and Do It Right.
ProServeIT specializes in a comprehensive focus on managed services, custom software development and technology consulting services that provides a competitive advantage to companies of all sizes in all industries.
ProServeIT continues to experience significant growth and currently has a presence in Canada, France, and Vietnam. This allows us to provide customer service to our clients 24/7.
Our most recent awards include the following:
- 2024 Microsoft Parter of the Year Award Winner: Modern Work
- 2024 Microsoft Partner of the Year Award Finalist: Security
- 2024 Canada's Top Small & Medium Employers
- 2023 Canada's Top Small & Medium Employers
- 2017 Microsoft IMPACT Award Finalist: SMB Cloud Productivity Innovation Award
- 2017 Microsoft IMPACT Award Finalist: Modern Marketing Innovation Award
- 2016 Microsoft IMPACT Award Winner: SMB Cloud Packaged Solution Innovation Award
- 2016 Microsoft WPC Award Finalist: Small & MidMarket Cloud Solutions Partner of the Year
- 2016 BitTitan Partner of the Year 2016: Canadian Region
- 2015 Microsoft WPC Partner of the Year: Canada
Our Professional Accreditations include the following:
- Microsoft Solutions Partner: Modern Work, Security, Business Applications, Data & AI - Azure, Digital App & Innovation - Azure, Infrastructure - Azure, Microsoft Cloud
- SAM Gold Partner
- Citrix Certified
- Cisco Certified
- Project Management Office - PMP Certified.
Email us if you have any questions: cloud@ProServeIT.com
Experience Excellence with NextGenIT, Inc: Your Trusted Partner in US-based Software Consulting. With a leadership team boasting over 30 years of combined Industry and Technology expertise, we're headquartered in Dallas, Texas, and extend our reach through offices in Chicago. Our unwavering commitment to clients across diverse domains is demonstrated through comprehensive IT solutions. These encompass Technology Resources, Cloud Consulting, Implementation, Management, Strategic Advisory, and Consulting services.
Our expansive technological prowess is mirrored in our versatile consultant pool. With proficiency spanning web frameworks, Data Warehousing, Java/J2EE, .NET, Embedded and VLSI technology, Networking, web/e-business, client-server solutions, EAI, and legacy development (IBM Mainframe and AS-400), migration, and packaged software solutions including Oracle Applications, SAP, PeopleSoft, Siebel, and web frameworks.
Elevate your business with NextGenIT — where expertise meets innovation.