Caroline Nelson Email & Phone Number
Global Technology Director, Conversational AI Design @ HCL America, Inc.
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Caroline Nelson Location
- Huntington, NY, US
Caroline Nelson Work
- 2025 -now Global Technology Director, Conversational AI Design @
- 2023 -2025 Senior Director, Conversational AI Design, North America @
- 2021 -2023 Director, Conversational Experience Design, North America @
- 2017 -2021 Sr Manager, User Interface Design @
- 2017 -2017 Senior Principal UI Designer @
- 2013 -2017 Principal User Interface Designer @
- 2009 -2013 Principal Speech Engineering Consultant @
- 2006 -2009 Speech Solutions Team Technical Lead @ Nortel
- 2004 -2006 Speech Technology Specialist @ Nortel
- 1999 -2004 Senior Project Leader @ Nortel Networks
- 1997 -1999 Principal Programmer Analyst @ Periphonics
- 1990 -1997 Simulation and Modeling Engineer @
- 1989 -1989 Assistant Engineer @
- 1988 -1988 Engineering Assistant @
- 1987 -1987 Engineering Intern @
Caroline Nelson Education
- Rensselaer Polytechnic Institute
Bachelor of Science (BS) (Mechanical Engineering)
1986-1990
Caroline Nelson Skills
- IVR
- Requirements Analysis
- Speech Recognition
- Speech Technology
- Voice User Interface Design
- Usability
- User-centered Design
- Usability Testing
- Performance Tuning
- Team Leadership
- User Experience Design
- TTS
- Requirements Gathering
- GRXML
- User Interface Design
- Natural Language
- Interaction Design
- Speaker Verification
- Human Computer Interaction
- GSL
- Call Flow Design
- Pre-sales
- Testing
- System Deployment
- Applications
- Software Project Management
- Integration Testing
- Customer Oriented
- Long-term Customer Relationships
- Contact Centers
- Avaya
- SIP
- Unified Communications
- Professional Services
- Avaya Technologies
- Telecommunications
- GUI
- Long Term Customer Relationships
- User Centered Design
- Nuance
- Pre Sales
Caroline Nelson Summary
- Caroline Nelson, based in Huntington, NY, US, is currently a Global Technology Director, Conversational AI Design at HCLTech. Caroline Nelson brings experience from previous roles at Microsoft and Nuance Communications. Caroline Nelson holds a 1986 - 1990 Bachelor of Science (BS) in Mechanical Engineering @ Rensselaer Polytechnic Institute. With a robust skill set that includes IVR, Requirements Analysis, Speech Recognition, Speech Technology, Voice User Interface Design and more. Caroline Nelson has 1 emails and 2 mobile phone numbers on RocketReach.
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