Caroline Nelson Email & Phone Number
Global Technology Director, Conversational AI Design @ HCL America, Inc.
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Caroline Nelson Location
- Huntington, NY, US
Caroline Nelson Work
- Global Technology Director, Conversational AI Design @ (March 2025 - Present)
- Senior Director, Conversational AI Design, North America @ (August 2023 - March 2025)
- Director, Conversational Experience Design, North America @ (February 2021 - July 2023)
- Sr Manager, User Interface Design @ (November 2017 - February 2021)
- Senior Principal UI Designer @ (July 2017 - November 2017)
- Principal User Interface Designer @ (August 2013 - July 2017)
- Principal Speech Engineering Consultant @ (December 2009 - July 2013)
- Speech Solutions Team Technical Lead @ Nortel (March 2006 - December 2009)
- Speech Technology Specialist @ Nortel (October 2004 - March 2006)
- Senior Project Leader @ Nortel Networks (November 1999 - October 2004)
- Principal Programmer Analyst @ Periphonics (March 1997 - November 1999)
- Simulation and Modeling Engineer @ (July 1990 - March 1997)
- Assistant Engineer @ (June 1989 - August 1989)
- Engineering Assistant @ (June 1988 - August 1988)
- Engineering Intern @ (June 1987 - August 1987)
Caroline Nelson Education
- Rensselaer Polytechnic Institute
Bachelor of Science (BS) (Mechanical Engineering)
1986-1990
Caroline Nelson Skills
- IVR
- Requirements Analysis
- Speech Recognition
- Speech Technology
- Voice User Interface Design
- Usability
- User-centered Design
- Usability Testing
- Performance Tuning
- Team Leadership
- User Experience Design
- TTS
- Requirements Gathering
- GRXML
- User Interface Design
- Natural Language
- Interaction Design
- Speaker Verification
- Human Computer Interaction
- GSL
- Call Flow Design
- Pre-sales
- Testing
- System Deployment
- Applications
- Software Project Management
- Integration Testing
- Customer Oriented
- Long-term Customer Relationships
- Contact Centers
- Avaya
- SIP
- Unified Communications
- Professional Services
- Avaya Technologies
- Telecommunications
- GUI
- Long Term Customer Relationships
- User Centered Design
- Nuance
- Pre Sales
Caroline Nelson Summary
- Caroline Nelson, based in Huntington, NY, US, is currently a Global Technology Director, Conversational AI Design at HCLTech. Caroline Nelson brings experience from previous roles at Microsoft and Nuance Communications. Caroline Nelson holds a 1986 - 1990 Bachelor of Science (BS) in Mechanical Engineering @ Rensselaer Polytechnic Institute. With a robust skill set that includes IVR, Requirements Analysis, Speech Recognition, Speech Technology, Voice User Interface Design and more. Caroline Nelson has 2 emails and 2 mobile phone numbers on RocketReach.
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