CallCentered Information

CallCentered is a nearshore BPO headquartered in Phoenix, Arizona, with operations in Hermosillo and Ciudad Obregon, Sonora, Mexico. We build dedicated teams. Your agents work on your account and no one else's, trained on your business, your systems and your customers, and they are the same people every day. That is what separates us from an answering service, where you buy a share of a call floor, and from a freelancer marketplace, where you rent an individual with no company behind them. Every team is bilingual to native standard in English and Spanish, and Sonora sits in the US Mountain and Pacific time zones, so the working day overlaps yours rather than running opposite it. We handle inbound and outbound support, sales, lead qualification, appointment setting and after-hours coverage. AI runs as a layer across the operation where the work is genuinely repeatable, never as a substitute for someone who needs to use judgement. The minimum is one dedicated person. There is no floor of five.