Brian Malcolm Email & Phone Number
Application Analyst @ CalMac Ferries Limited
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Brian Malcolm Location
- Paisley, GB
Brian Malcolm Work
- 2018 -now Application Analyst @
- 2021 -2023 Project trainer @
- 2014 -2018 Ticketing Executive @
- 2013 -2014 Contact Centre Process Analyst @
- 2012 -2013 Business Process Analyst @
- 2010 -2012 Customer Advisor @
- 2006 -2010 Port Assistant @
- 2005 -2006 Customer Service Advisor @
- 2004 -2005 Grocery Assistant @ Wm Morrison Supermarkets Plc
Brian Malcolm Education
- Gourock High School
Highers (Information Systems & Maths)
1998-2004 - Gourock High School
Brian Malcolm Skills
- Customer Service
- Customer Satisfaction
- Microsoft Office
- Problem Solving
- Stakeholder Management
- Project Management
- Business Process
- Sales
- Business Process Improvement
- Change Management
- Management
- Customer-focused Service
- Business Process Mapping
- System Testing
- Telephone Skills
- Computer/Technical Literacy
- Customer Service Training
- Call Center Administration
- Face to Face Sales
- Project Team Member
- Research
- Data Analysis
- Customer Engagement
- Ticket Sales
- Phone Skills
- Exceptional Listener
- General Office Administration
- Visio
- Cognos - Query Studio
- Business Optix
- Ticketing Systems
- Reservations
- System Configuration
- Ticketing
- Booking Systems
- Cognos - Report Studio
- Leadership
- Call Centers
- Project Planning
- Query Studio
- Cognos
- Customer Focused Service
- Team Leadership
- Report Studio
Brian Malcolm Summary
- Brian Malcolm, based in Paisley, GB, is currently a Application Analyst at CalMac Ferries Limited. Brian Malcolm brings experience from previous roles at CalMac Ferries Limited and CalMac Ferries Ltd. Brian Malcolm holds a 1998 - 2004 Highers in Information Systems & Maths @ Gourock High School. With a robust skill set that includes Customer Service, Customer Satisfaction, Microsoft Office, Problem Solving, Stakeholder Management and more. Brian Malcolm has 2 emails and 1 mobile phone numbers on RocketReach.
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