Caroline Black Email
Head of Customer Experience @ CalMac Ferries Limited
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Caroline Black Location
- Edinburgh, GB
Caroline Black Work
- Head of Customer Experience @ (April 2025 - Present)
- Head of Customer Success UK @ (January 2023 - July 2025)
- Head of UK Level 1 Service and Customer Success @ (November 2020 - January 2023)
- Head of Customer Success @ (November 2020 - July 2021)
- Head of Customer Service and Experience Management @ (January 2018 - June 2020)
- Head of Customer Strategy and Experience Management @ (November 2017 - February 2018)
- Head of Customer Insight @ (September 2014 - August 2017)
- Customer Experience Insight Manager @ (July 2013 - October 2014)
- Senior Insight Analyst @ (January 2011 - July 2013)
- Insight Analyst @ (September 2009 - January 2011)
Caroline Black Education
- The University of Manchester
BA Criminology (Criminology)
2006-2009
Caroline Black Skills
- Stakeholder Management
- Stakeholder Engagement
- Data Analysis
- Business Process Improvement
- Enthusiast
- Dedication to Continuous Improvement
- Innovation Development
- People Skills
- Communication
- Performance Improvement
- Project Coordination
- Microsoft Excel
- PowerPoint
- Microsoft Word
- Alterian
- Customer Experience
- Contact Centers
- Call Centers
- Customer Insight
- Continuous Improvement
- Team Management
- Insight Generation
- Business Strategy
- Strategy
- Project Management
- Analysis
- Management
- Project Delivery
- Analytics
- Performance Management
- Customer Satisfaction
- Avaya
- Key Performance Indicators
- Customer Retention
- QlikView
- Strategic Planning
- Marketing
- Marketing Strategy
- Leadership
- Articulate Presenter
- Customer Relationship Management Crm
- Business Transformation
- Customer Experience Transformation
- People Development
- Target Segmentation
- Mentoring
- Customer Segmentation Strategy
- Customer Experience Management
- Operations Management
- Change Management
- Conference Speaking
- Coaching
- Outsourcing
- Proposition Development
- Panel Speaker
- Customer Relationship Management
Caroline Black Summary
- Caroline Black, based in Edinburgh, GB, is currently a Head of Customer Experience at CalMac Ferries Limited. Caroline Black brings experience from previous roles at Worldline, Ingenico and Business Stream. Caroline Black holds a 2006 - 2009 BA Criminology in Criminology @ The University of Manchester. With a robust skill set that includes Stakeholder Management, Stakeholder Engagement, Data Analysis, Business Process Improvement, Enthusiast and more. Caroline Black has 2 emails on RocketReach.
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