Brian Malcolm Email & Phone Number
Executive Vice President, Patient Experience @ Gifthealth
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Brian Malcolm Location
- Webb City, MO, US
Brian Malcolm Work
- 2026 -now Executive Vice President, Patient Experience @
- 2025 -2026 Vice President of Customer Success @
- 2023 -2025 Chief Client Success Officer @
- 2021 -2023 Senior Vice President - Call Center Operations @
- 2019 -2021 Senior Vice President - Care Center Operations @
- 2017 -2021 Vice President of Call Center Strategy @
- 2015 -2017 Country Lead - Global Head of Virtual Operations @
- 2010 -2015 Chief Operating Officer @
- 2009 -2010 Director Client Results @
- 2007 -2009 Site Director @
- 2005 -2007 Site Director @
- 2000 -2005 Site Manager @ Great Barrier Reef ISP
Brian Malcolm Education
- Missouri Southern State University
(Business Administration, Management and Operations)
Brian Malcolm Skills
- Building Virtual Workforce Solutions
- Staffing Models
- Behavioral Coaching
- Workforce Management
- Driving Results
- Call Center Technology
- Driving Revenue
- Key Performance Indicators
- Staff Retention
- P&L Ownership
- Leadership Development
- First Call Resolution
- Client Services
- Quality Management
- Call Center Development
- Report Automation
- Avaya PBX
- Data Analysis
- CMS
- Performance Improvement
- Corporate Culture
- Customer Experience
- Contact Center Design
- Sales
- Employee Training
- Avaya
- Networking
- Conflict Resolution
- Automation
- Call Centers
- Call Center
- Management
- P&L Management
- Financial Services
- Customer Retention
- Operations Management
- Telecommunications
- Recruiting
- Customer Satisfaction
- Wireless
- Technical Support
- Integration
- BPO
- Inbound Marketing
- IVR
- Telemarketing
- Outsourcing
- CRM
- Contact Centers
- Avaya Technologies
- Leadership
- Microsoft Office
- Work at Home
- Virtual Teams
- Team Building
- Sales Management
- Team Leadership
- Business Process Outsourcing Bpo
- Customer Relationship Management Crm
- Virtualization
- Vendor Management
- Customer Service
- Performance Management
- Business Process Outsourcing
- Customer Relationship Management
Brian Malcolm Summary
- Brian Malcolm, based in Webb City, MO, US, is currently a Executive Vice President, Patient Experience at Gifthealth. Brian Malcolm brings experience from previous roles at Gifthealth, National Debt Relief, LLC, KeyBank and PNC. Brian Malcolm holds a Missouri Southern State University. With a robust skill set that includes Building Virtual Workforce Solutions, Staffing Models, Behavioral Coaching, Workforce Management, Driving Results and more. Brian Malcolm has 2 emails on RocketReach.
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Top Gifthealth Employees
Mike Letscher
Director of Engineering
New York, NY, US
Philip Villavicencio
Vice President, Client Strategy
New York, NY, US
John Romano
Chief Strategy Officer and Co-Founder
Columbus, OH, US
Jeremy Richardson
Chief Commercial Officer (CCO)
Carmel, IN, US
Terence Kizer Jr.
Director Of Business Development
Columbus, OH, US
Zach Hedrick
Director of Pharmacy Operations
Columbus, OH, US
Robert Hoppe
EVP of Life Sciences
Boca Raton, FL, US
Kerry Suhonen
Vice President of Client Success
Los Angeles, CA, US
Matt Poland
Director of Account Management
Columbus, OH, US
Amy Edzkowski
Chief Operating Officer
Columbus, OH, US
Chip Parkinson
Chief Executive Officer
Salt Lake City, UT, US
Kwan Leung
Director of Operations and Process Automation
Columbus, OH, US
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