Brian Malcolm Location
Webb City, MO, US
Brian Malcolm Work
- 2025 - now Vice President of Customer Success @ Gifthealth
- 2023 - 2025 Chief Client Success Officer @ National Debt Relief, LLC
- 2021 - 2023 Senior Vice President - Call Center Operations @ KeyBank
- 2019 - 2021 Senior Vice President - Care Center Operations @ PNC
- 2017 - 2021 Vice President of Call Center Strategy @ PNC
- 2015 - 2017 Country Lead - Global Head of Virtual Operations @ Concentrix
- 2010 - 2015 Chief Operating Officer @ NeoVox Global, LLC
- 2009 - 2010 Director Client Results @ Arise
- 2007 - 2009 Site Director @ at&t
- 2005 - 2007 Site Director @ SiriCOMM, Inc.
Brian Malcolm Education
- Missouri Southern State University
(Business Administration, Management and Operations)
Brian Malcolm Skills
- Building Virtual Workforce Solutions
- Staffing Models
- Behavioral Coaching
- Workforce Management
- Driving Results
- Call Center Technology
- Driving Revenue
- Key Performance Indicators
- Staff Retention
- P&L Ownership
Brian Malcolm Summary
Brian Malcolm, based in Webb City, MO, US, is currently a Vice President of Customer Success at Gifthealth. Brian Malcolm brings experience from previous roles at National Debt Relief, LLC, KeyBank and PNC. Brian Malcolm holds a Missouri Southern State University. With a robust skill set that includes Building Virtual Workforce Solutions, Staffing Models, Behavioral Coaching, Workforce Management, Driving Results and more. Brian Malcolm has 2 emails and 1 mobile phone numbers on RocketReach.
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Top Gifthealth Employees
-
Chip Parkinson
Chief Executive Officer at Gifthealth
Salt Lake City, UT, US25+ -
Matt Fahey
Chief Financial Officer at Gifthealth
Union, KY, US25+ -
Amy Edzkowski
Chief Operating Officer at Gifthealth
Columbus, OH, US14 -
Brian Malcolm
Vice President of Customer Success at Gifthealth
Webb City, MO, US25+ -
Terence Kizer Jr.
Director Of Business Development at Gifthealth
Columbus, OH, US21 -
Kerry Suhonen
Vice President of Client Success at Gifthealth
Los Angeles, CA, US45+ -
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Taylor Miller
Talent Acquisition Lead at Gifthealth
Columbus, OH, US12 -
Jennifer Melton
Technical Product Manager at Gifthealth
Columbus, OH, US13
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