Brian Malcolm Email & Phone Number

Executive Vice President, Patient Experience @ Gifthealth

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Brian Malcolm Location

Webb City, MO, US

Brian Malcolm Work

Executive Vice President, Patient Experience @ (June 2026 - Present)
Vice President of Customer Success @ (July 2025 - June 2026)
Chief Client Success Officer @ (October 2023 - August 2025)
Senior Vice President - Call Center Operations @ (November 2021 - October 2023)
Senior Vice President - Care Center Operations @ (May 2019 - November 2021)
Vice President of Call Center Strategy @ (February 2017 - November 2021)
Country Lead - Global Head of Virtual Operations @ (October 2015 - February 2017)
Chief Operating Officer @ (January 2010 - October 2015)
Director Client Results @ (January 2009 - January 2010)
Site Director @ (January 2007 - December 2009)
Site Director @ (February 2005 - January 2007)
Site Manager @ Great Barrier Reef ISP (January 2000 - January 2005)

Brian Malcolm Education

Missouri Southern State University
Business Administration (Management and Operations)

Brian Malcolm Skills

Analytics
Artificial Intelligence (AI)
Automation
Avaya
Avaya Technologies
BPO
Budgeting
Business Operations
Business Process Outsourcing (BPO)
Business Strategy
CMS
CRM
CXO level engagement
Call Center
Call Center Development
Call Center Technology
Call Centers
Client Satisfaction
Client Services
Compliance Management
Conflict Resolution
Consulting
Contact Center Design
Contact Center Operations
Contact Centers
Corporate Culture
Credit Cards
Customer Experience
Customer Experience Management
Customer Journeys
Customer Loyalty
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Operations
Customer Success
Customer Support
Data Analysis
Data Analytics
Data-driven Decision Making
Dispute Resolution
Driving Results
Finance
Financial Metrics
Financial Operations
Financial Performance
Financial Services
First Call Resolution
Forecasting
IVR
Inbound Marketing
Key Account Management
Key Performance Indicators
Leadership
Leadership Development
Management
Managing Global Operations
Mergers & Acquisitions (M&A)
Networking
Operating Budgets
Operational Due Diligence
Operational Excellence
Operations Management
Outsourcing
P&L Accountability
P&L Management
P&L Ownership
Performance Improvement
Performance Management
Performance Metrics
Professional Services
Project Management
Quality Management
Recruiting
Sales
Sales Operations
Salesforce.com
Service Delivery
Service Operations
Software as a Service (SaaS)
Staff Retention
Staffing Models
Startups
Strategic Leadership
Strategic Partnerships
Strategic Planning
Strategic Thinking
Strategy
Support Services
Team Building
Team Leadership
Technical Support
Telecommunications
Vendor Management
Virtualization
Voice of the Customer
Wireless
Work At Home
Workforce Management
Building Virtual Workforce Solutions
Behavioral Coaching
Driving Revenue
Report Automation
Avaya PBX
Employee Training
Integration
Telemarketing
Microsoft Office
Virtual Teams
Sales Management
Business Process Outsourcing Bpo
Customer Relationship Management Crm
Business Process Outsourcing
Customer Relationship Management

Brian Malcolm Summary

Brian Malcolm, based in Webb City, MO, US, is currently a Executive Vice President, Patient Experience at Gifthealth. Brian Malcolm brings experience from previous roles at Gifthealth, National Debt Relief, LLC, KeyBank and PNC. Brian Malcolm holds a Business Administration in Management and Operations @ Missouri Southern State University. With a robust skill set that includes Analytics, Artificial Intelligence (AI), Automation, Avaya, Avaya Technologies and more. Brian Malcolm has 2 emails and 4 mobile phone numbers on RocketReach.