Brian Empleo Email & Phone Number
Director of Operations @ UnifyCX
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Brian Empleo Location
- Philippines
Brian Empleo Work
- Director of Operations @ (January 2025 - Present)
- Senior Operations Manager @ (November 2021 - January 2025)
- Operations Manager @ (July 2021 - November 2021)
- Call Center Manager @ (August 2018 - May 2021)
- Assistant Call Center Manager @ (June 2016 - August 2018)
- Team Manager @ (May 2015 - June 2016)
- Team Leader @ Convergys (October 2011 - March 2015)
- Sales Executive @ I-SYS Innovative Systems Inc. - EUBIQ PH (March 2011 - September 2011)
Brian Empleo Education
- University of Perpetual Help System DALTA
Bachelor of Science - BS (Hotel, Motel, and Restaurant Management)
Brian Empleo Skills
- BPO
- Call Center
- Customer Experience
- Customer Satisfaction
- Call Centers
- Performance Management
- Team Management
- Operations Management
- Business Process Outsourcing (BPO)
- KPI Implementation
- Customer Service
- Conflict Resolution
- Quality Control
- Quality Assurance
- Communication
- Staff Development
- Employee Engagement
- Employee Relations
- Leadership
- Analytical Skills
- Decision-Making
- Strategic Planning
- Escalations Management
- Multitasking
- Contact Centers
- Customer Relationship Management (CRM)
- Management
- Outsourcing
- Service Delivery
- Team Leadership
- Training
- Vendor Management
- Workforce Management
Brian Empleo Summary
- Brian Empleo, based in Philippines, is currently a Director of Operations at UnifyCX. Brian Empleo brings experience from previous roles at UnifyCX, TaskUs and Conduit Global. Brian Empleo holds a Bachelor of Science - BS in Hotel, Motel, and Restaurant Management @ University of Perpetual Help System DALTA. With a robust skill set that includes BPO, Call Center, Customer Experience, Customer Satisfaction, Call Centers and more. Brian Empleo has 2 emails and 1 mobile phone numbers on RocketReach.
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Brian Empleo
Director of Operations
Philippines
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