Brian Danforth Email & Phone Number

Technical Support Manager @ Specialty Building Products

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Brian Danforth Location

Atlanta, GA, US

Brian Danforth Work

Technical Support Manager @ (April 2024 - Present)
Global Support Director @ (February 2023 - December 2023)
Global Service Delivery Director @ (July 2015 - January 2023)
Service Delivery Manager @ (July 2015 - January 2018)
Manager Product Support @ (March 2014 - March 2015)
Software Support Manager @ (September 2010 - February 2014)
Vice President of Communications @ HDI Atlanta (January 2006 - December 2010)
Support Manager EIG Customer Support @ (March 2008 - August 2010)
Senior Technical Support Manager @ PracticeWorks (January 1998 - January 2008)

Brian Danforth Education

Georgia Institute of Technology
Bachelor of Science (BS) (Applied Psychology)
1992-1997
Evans High School

Brian Danforth Skills

Service Delivery
Business Process Improvement
Customer Support
Incident Management
Client Services
Change Management
Service Delivery Management
Service Desk
Key Performance Indicators
Oral Communication
Prioritize Workload
Communication
Client Relations
Microsoft PowerPoint
Customer Relationship Management (CRM)
Customer Service
Excel
Customer Relations
Windows
Problem Solving
Troubleshooting
Documentation
Microsoft Office
Team Leadership
Team Building
Process Improvement
Customer Satisfaction
Call Center
Strategic Planning
Budgeting
Outlook
Access
IT Service Management
Team Management
Enterprise Software
Software Documentation
Technical Support
Microsoft Excel
Help Desk Support
Technical Writing
Call Centers
Sales
SPSS
Peachtree
Local Area Network
Batch Processing
Connectivity
Gerontology
Hardware
Marketing
Root Cause
Management
Efficient
Visio
Closure
Training
SharePoint
Tier 2
Engineers
Attrition
Chat
Strategy
Continuous Improvement
Product Development
Architecture
Unix
Servers
Yahoo
House
Relational Databases
Java
Testing
Support Center
Networking
Analysis
Databases
Integration
Third Party
Policy
Meetings
Cisco VoIP
Scp
Shipping
Organizational Structure
SAP CRM
Code
Defects
Consumer
Organic Growth
Trade Shows
Verint
Market
Application Support
Maintenance and Repair
Cognition
Sla
International Clients
Business Services
Cloud Computing
XML
Evaluation
Project Management
Reviews
Usability
Atlanta
C
ACD
Conventions
Science
Schedules
ITIL
Applications
Calls
Resource Management
Fiscal Policy
Insurance
Flex
Kodak
Conferences
Management Professional
File Transfer
Concerts
Support Analysts
Scripting
Performance Management
First Call
Software
Budgets
Recruiting
Windows NT
Programmers
Rules
CRM
Spreadsheets
Coaching
Infrastructure
Nashville
Research
Grammar
McKesson
Distribution
Defect
System Monitoring
Customer Needs
Secondary Education
SQL
Time Management
Cross Training
Inventory Management
Rate
Escalation
Creative Problem Solving
Appraisals
T1
Image
Product Lines
Scheduling
Sma
Subordinates
C#
Network Communications
Reporting
Issue Resolution
Windows XP
Monitors
Resolve
Mentoring
Mission Critical
DOS
Hdi
Producers
Applied Psychology
Revenue
Business Writing
Data Coding
Strategies
Customer Retention
Hiring
Operating Systems
Hosted Services
System
TCP/IP
Payroll
Reports
Database Design
Business Strategy
Support Groups
Surveying
Product Support
Customer Oriented
Georgia
Sales and Marketing
Data Storage
Hospitals
Toolbox
Employee Training
Consumer Relations
Digital Imaging
Collaborating
Metrics
Websites
Dentistry
Windows 2000

Brian Danforth Summary

Brian Danforth, based in Atlanta, GA, US, is currently a Technical Support Manager at Specialty Building Products. Brian Danforth brings experience from previous roles at ChannelWorks, CentricsIT and Verint. Brian Danforth holds a 1992 - 1997 Bachelor of Science (BS) in Applied Psychology @ Georgia Institute of Technology. With a robust skill set that includes Service Delivery, Business Process Improvement, Customer Support, Incident Management, Client Services and more. Brian Danforth has 1 emails and 3 mobile phone numbers on RocketReach.