2021 -
now Workforce Management Business Consultant @
2018 -
2021 Workforce Management Business Analyst @
2013 -
2018 Workforce Management Analyst @ Blue Cross Blue Shield of Texas
2012 -
2013 Workforce Management Analyst @
2003 -
2012 Owner and Operator @ Critter Concierge- Pet Servies
2005 -
2011 Business and Forecast Analyst and Workforce Managment Specialist @
2003 -
2005 Quality Analyst Supervisor and Operations Supervisor and Project Liasion @
1999 -
2003 Quality Analyst and Trainer and Customer Service Supervisor @
1997 -
1999 Front Office Manager - DFW North Courtyard by Marriott @ Regent Hospitality
1995 -
1995 Front Desk Supervisor @ Courtyard by Marriott Los Colinas
Brad Goff Education
University of Central Oklahoma 1991
-
2000
Murray State College 1989
-
1990
Brad Goff Skills
MS Access
Staffing Analysis
Team Building
PowerPoint
Aspect Ewfm 7.3 and 8.1
SharePoint
MS Word
Genesys Pureconnect Icbm
Call Center
Insurance
Customer Satisfaction
Office Management
Certified Caas Core Associate
Interactive Intelligence
Vendor Management
Process Improvement
Advertising
Quality Assurance
Pivot Tables
Workforce Management
Business Planning
Microsoft Access
Contact Centers
Staffing Models
Microsoft Excel
Customer Service
Business Intelligence
Verint
Business Process Improvement
Management
Coaching
Call Centers
IEX Total View
Recruiting
Analysis
Impact 360
Access
Genesys Pureconnect
Search Engine Submission
Search Engine Positioning
Web Analytics
Brad Goff Summary
Brad Goff, based in Texas, United States, is currently a Workforce Management Business Consultant at Palo Alto Networks. Brad Goff brings experience from previous roles at Palo Alto Networks, Blue Cross Blue Shield of Texas, Conifer Health Solutions and Critter Concierge- Pet Servies. Brad Goff holds a 1991 - 2000 University of Central Oklahoma. With a robust skill set that includes MS Access, Staffing Analysis, Team Building, PowerPoint, Aspect Ewfm 7.3 and 8.1 and more. Brad Goff has 2 emails and 1 mobile phone numbers on RocketReach.
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