Bojan Jovic Email
Vice President, Service Operations @ Clarivate for Intellectual Property
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Bojan Jovic Location
- Belgrade, RS
Bojan Jovic Work
- Vice President, Service Operations @ (June 2025 - Present)
- Member of The Supervisory Board @ (July 2023 - Present)
- Mentor @ (September 2025 - Present)
- Director, Center of Excellence @ (January 2024 - February 2025)
- Managing Director, EMEA Global Services @ (January 2017 - January 2024)
- Service Delivery Manager, EMEA Global Services @ (February 2016 - December 2016)
- Deployment Center Manager - Serbia @ (January 2014 - January 2016)
- Executive Director @ Customer Contact Association Serbia (January 2008 - January 2016)
- Workforce Manager, Channel Optimization Manager, Customer Care and Front Line Support @ (January 2010 - January 2013)
- Head of BPO and Debt Collections @ (January 2009 - January 2010)
- Project Manager @ (September 2008 - January 2009)
- Digital Project Manager @ www.znamo.se (September 2006 - September 2008)
Bojan Jovic Education
- University of Belgrade, Faculty of Organizational Sciences
Master of Science (MSc), FON (Business Administration and Management, General)
2007-2009 - University of Belgrade, Faculty of Organizational Sciences
Bachelor of Business Administration - BBA (Management, FON)
1999-2006
Bojan Jovic Skills
- Leadership
- Customer Experience
- Direct Marketing
- Customer Relationship Management Crm
- BPO
- Customer Relations
- Business Process Outsourcing
- Contact Center Optimization
- Root Cause Analysis
- Sales
- Customer Retention
- Channel Optimization
- Data Analysis
- Sales Operations
- Customer Satisfaction
- Cost Optimization
- Telecommunications
- Business Analysis
- Productivity Improvement
- Team Management
- Team Leadership
- Workforce Management
- Telemarketing
- IVR
- Business Planning
- Contact Centers
- Business Continuity
- Debt Collection
- Marketing
- Social Networking
- Training
- Product Management
- Customer Service
- Project Planning
- Market Analysis
- Complexity Reduction
- Business Process Improvement
- Business Strategy
- Management
- Project Management
- Outsourcing
- Key Account Relationship Management
- Multinational
- Mobile Devices
- Call Centers
- Service Delivery
- Recruiting
- CRM
- Serbian
- Customer Contact
- Project Work
- Market
- Suppliers
- Manchester
- Shared Services
- Manages
- Cost
- Munich
- Finance
- Market Information
- FMCG
- Intercultural Awareness
- Telco
- Organizational Structure
- Global Business Management
- Shared Service Center
- Closure
- Revenue
- Design
- Calls
- Continuous Improvement
- Identifies
- Work Processes
- Future Leaders
- Key Performance Indicators
- Croatian
- Chain
- Information Systems
- Monitors
- Hard Drives
- Building Customer Loyalty
- Execution
- Qualification
- Financials
- Profit
- Languages
- Business Services
- English
- Elementary Education
- Croatia
- Strategy
- Defect
- Strategies
- Location Based Services
- Operations Management
- Customer Insight
- Ranges
- Business Deals
- Scheduling
- Product Launch
- Commercials
- System Monitoring
- Analysis
- Written
- London
- Customer Communication
- Results Orientation
- Promotional
- Cash Flow
- Global Strategy
- Retail
- Customer Feedback
- New Business Opportunities
- Communication
- Negotiation
- Advertising
- Customer Needs
- Business Operations
- Pepsico
- Architectural Engineering
- Tongue
- Quantity
- Suite
- Balancing
- Ing
- Enquiries
- Project
- Engagement
- Market Share
- Strategic Forecasting
- Business Performance Management
- Presentations
- Income
- Media
- Responsibility
- Internal Audit
- Screens
- Banking
- Efficient
- Executive Management
- Sustainable Growth
- End To End
- Gross Profit
- Curriculum Design
- Structured Finance
- Bosnian
- Brand Identity
- Process Improvement
- Concerts
- Margin Improvement
- Net Promoter Score
- Parties
- Business Process
- Economic Policy
- Serbia
- Lean Six Sigma
- Optimization
- Problem Solving
- Trading
- Marketing Strategy
- Conversion Rate
- Delivery
- Evaluation
- Schools
- Wholesale
- Customer Relationship Management
Bojan Jovic Summary
- Bojan Jovic, based in Belgrade, RS, is currently a Vice President, Service Operations at Clarivate. Bojan Jovic brings experience from previous roles at TS Ventures Fund, Founder Institute, Avaya and Kuehne+Nagel. Bojan Jovic holds a 2007 - 2009 Master of Science (MSc), FON in Business Administration and Management, General @ University of Belgrade, Faculty of Organizational Sciences. With a robust skill set that includes Leadership, Customer Experience, Direct Marketing, Customer Relationship Management Crm, BPO and more. Bojan Jovic has 3 emails on RocketReach.
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