CCO Function Steering Committee @ (January 2025 - Present)
Director, Customer Success @ (January 2022 - July 2023)
Director of Customer Success @ (December 2019 - January 2022)
Director, Customer Success @ (January 2019 - December 2019)
Director, Customer Success @ Adaptive Insights, A Workday Company (August 2016 - November 2018)
Director, Customer Success @ (December 2015 - July 2016)
Director, Customer Success @ (November 2012 - May 2015)
Director, Client Management @ (May 2010 - May 2012)
Sr. Account Manager @ (July 2004 - April 2010)
Sr Account Manager @ (July 1999 - June 2004)
Bill Harris Education
UCLA Anderson School of Management
Master of Business Administration (MBA) (Marketing)
Occidental College
Bachelor of Arts (BA) (Economics)
Bill Harris Skills
Account Expansion
Account Management
Analytics
B2B
Brand Loyalty
Business Intelligence
CRM
CS Metrics & Reporting
Client Onboarding
Continuous Improvement
Cross-functional Team Leadership
Customer Expansion
Customer Experience
Customer Experience Management
Customer Journey Mapping
Customer Loyalty
Customer Retention
Customer Success
Customer Success Strategy
E-commerce
Enterprise Software
Go-to-market Strategy
Integration
Interim CS Leadership
Leadership
Loyalty Programs
Management
Net Promoter Score
Outsourcing
Post-Sales Transformation
Product Management
Professional Services
Program Management
Renewal Retention
Renewals
Revenue Retention
SaaS
SaaS Growth Strategy
Salesforce.com
Solution Selling
Strategic Partnerships
Strategy
Team Management
Voice of the Customer
Marketing
Microsoft Office
E Commerce
Cross Functional Team Leadership
Team Leadership
Go to Market Strategy
Bill Harris Summary
Bill Harris, based in Menlo Park, CA, US, is currently a CCO Function Steering Committee at Pavilion. Bill Harris brings experience from previous roles at High Rock Consulting, Enable, Presto and 8x8. Bill Harris holds a Master of Business Administration (MBA) in Marketing @ UCLA Anderson School of Management. With a robust skill set that includes Account Expansion, Account Management, Analytics, B2B, Brand Loyalty and more. Bill Harris has 3 emails and 3 mobile phone numbers on RocketReach.
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