Bill Cooper Email & Phone Number
Senior Manager, Contact Center Operations and Product Owner @ The Holt Group
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Bill Cooper Location
- San Antonio, TX, US
Bill Cooper Work
- 2023 -now Senior Manager, Contact Center Operations and Product Owner @
- 2021 -2023 Manager, Contact Center and Product Owner @
- 2020 -2021 Business Owner @ Cooper Consulting
- 2018 -2020 Senior Vendor Manager @
- 2015 -2018 24 Hour Technical Support Customer Service Manager @
- 2010 -2015 Director, US Service Desk @
- 2009 -2010 Manager @ Metro News Service
- 2004 -2009 American Express Partner Manager @
- 1998 -2004 Account Manager @
Bill Cooper Education
- University of the Incarnate Word
MBA (Management)
2008-2009 - University of the Incarnate Word
B.A. (Communication Arts)
1987-1992
Bill Cooper Skills
- Process Improvement
- Training
- Financial Services
- Coaching
- Start-ups
- Business Development
- Six Sigma
- Outsourcing
- IT Service Management
- Strategic Planning
- Program Management
- Project Management
- Management
- Team Leadership
- Sales
- Vendor Management
- Change Management
- Customer Experience
- Account Management
- Customer Retention
- ITIL
- Leadership
- Budgets
- Team Building
- Customer Acquisition
- Recruiting
- BPO
- Cross-functional Team Leadership
- Strategic Partnerships
- Marketing
- Business Process Improvement
- CRM
- Call Center
- Customer Service
- Continuous Improvement
- Analytics
- Business Analysis
- Team Management
- Operations Management
- Business Strategy
- Telecommunications
- Project Planning
- Customer Satisfaction
- IT Strategy
- Management Consulting
- Consulting
- Customer Relationship Management (CRM)
- Strategy
- Sales Operations
- Sales Management
- PowerPoint
- Cross Functional Team
- Start Ups
- Medical Devices
- Microsoft Word
- Microsoft Excel
- Business Process
- Cross Functional Team Leadership
- Editing
- MBA
- Customer Relationship Management Crm
- Customer Relationship Management
Bill Cooper Summary
- Bill Cooper, based in San Antonio, TX, US, is currently a Senior Manager, Contact Center Operations and Product Owner at The Holt Group. Bill Cooper brings experience from previous roles at HOLT CAT, Cooper Consulting, GoodRx and Medtronic. Bill Cooper holds a 2008 - 2009 MBA in Management @ University of the Incarnate Word. With a robust skill set that includes Process Improvement, Training, Financial Services, Coaching, Start-ups and more. Bill Cooper has 2 emails and 1 mobile phone numbers on RocketReach.
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