Ben Carmichael Email & Phone Number
Strategic Solutions Engineer - APJ @ Decagon
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Ben Carmichael Location
- Sydney, NSW, AU
Ben Carmichael Work
- Strategic Solutions Engineer - APJ @ (July 2026 - Present)
- Principal Solutions Consultant - APAC @ (May 2024 - July 2026)
- Enterprise Solutions Consultant @ (June 2022 - May 2024)
- Founder and Author @ (September 2020 - May 2024)
- CX Strategy Consultant @ (November 2021 - June 2022)
- Product Owner - Strategic Projects @ (October 2020 - June 2022)
- CX Strategy Consultant @ (July 2020 - June 2021)
- Customer Experience Measurement (CXM) Manager @ (January 2020 - June 2020)
- Senior Customer Insights Analyst @ (December 2018 - January 2020)
- Customer Insights Analyst @ (April 2017 - November 2018)
- Insight and Project Specialist @ (September 2016 - April 2017)
- Woolworths Contact Centres - Reporting analyst and project assistant @ (April 2016 - September 2016)
- Summer Intern - Logistics @ (November 2015 - February 2016)
- Team Senior - Woolworths Online Contact Centre @ (January 2013 - October 2015)
- Team Leader - Woolworths Online Contact Centre (3 month secondment) @ (November 2014 - February 2015)
- Sales Assistant @ (January 2011 - January 2012)
Ben Carmichael Education
- Western Sydney University
Bachelor’s Degree (International Business)
2013-2016 - Patrician Brothers College, Blacktown
Finished HSC in 2012
2007-2012
Ben Carmichael Skills
- AI Agents
- Business Case Development
- Business Strategy
- CX Strategy
- Communication
- Conflict Resolution
- Customer Experience
- Customer Experience Management
- Customer Insight
- Customer Service
- Design Thinking
- Enterprise Software
- Executive Presentations
- KPI Reporting
- Leadership
- Management
- Martech / Marketing Automation
- Medallia
- Microsoft Excel
- Microsoft Power BI
- Negotiation
- Operational Excellence
- Performance Reporting
- Pre-Sales Consulting
- Predictive Analytics
- Process Improvement
- Product owner
- Program Management
- Q research software
- Relationship Building
- SaaS PreSales
- Software as a Service (SaaS)
- Solution Architecture
- Solutions Consulting
- Strategic Planning
- Strategy
- Team Leadership
- Technical Solution Design
- Time Management
Ben Carmichael Summary
- Ben Carmichael, based in Sydney, NSW, AU, is currently a Strategic Solutions Engineer - APJ at Decagon. Ben Carmichael brings experience from previous roles at Iterable, Medallia, What's CEXy and Zipline App. Ben Carmichael holds a 2013 - 2016 Bachelor’s Degree in International Business @ Western Sydney University. With a robust skill set that includes AI Agents, Business Case Development, Business Strategy, CX Strategy, Communication and more. Ben Carmichael has 1 emails and 2 mobile phone numbers on RocketReach.
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