Ash-Shaheed Samuel Email
Executive HOD - Contact Centre Operations @ ELS Customer Experience
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Ash-Shaheed Samuel Location
- Johannesburg, GP, ZA
Ash-Shaheed Samuel Work
- Executive HOD - Contact Centre Operations @ (July 2021 - Present)
- Executive - Contact Centre Operations @ (August 2020 - May 2021)
- Head of CX - Contact Centre @ (March 2019 - August 2020)
- BI Specialist Contact Centres: Leading BPO provider in SA @ (October 2016 - December 2018)
- Independent Consultant @ Travazia Holdings (June 2014 - October 2016)
- Head Contact Centre Operations @ (January 2012 - May 2014)
- Senior Manager Contact Centre @ (February 2010 - January 2012)
- Leading BPO Middle East @ (May 2006 - February 2009)
- Senior Contact Centre Manager (Telkom Media) @
- Call Centre Manager @ (January 2004 - March 2006)
Ash-Shaheed Samuel Education
- Gordon Institute of Business Science
Executing Customer Services Strategies
2006-2006 - Unisa
Diploma (CRM)
2002-2002 - Johannesburg Secondary School
Matric
1992-1996
Ash-Shaheed Samuel Skills
- Customer Service
- Customer Experience
- Business Strategy
- call centre
- Team Leadership
- Account Management
- Telecommunications
- Management
- Project Management
- New Business Development
- Microsoft Office
- VoIP
- Sales Management
- Strategic Planning
- Strategy
- Wireless
- Product Management
- IP
- Contact Centers
- Process Improvement
Ash-Shaheed Samuel Summary
- Ash-Shaheed Samuel, based in Johannesburg, GP, ZA, is currently a Executive HOD - Contact Centre Operations at ELS Customer Experience. Ash-Shaheed Samuel brings experience from previous roles at iBridge Contact Solutions (Pty) Ltd, Digital Solutions Group, Merchants and Travazia Holdings. Ash-Shaheed Samuel holds a 2006 - 2006 Executing Customer Services Strategies @ Gordon Institute of Business Science. With a robust skill set that includes Customer Service, Customer Experience, Business Strategy, call centre, Team Leadership and more. Ash-Shaheed Samuel has 3 emails on RocketReach.
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