Aria Solutions Technology Stack

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver better customer service.

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.

Genesys Inbound helps in real-time monitoring of key voice interaction data, including the number of interactions in a queue, average wait times, SLA adherence and staff activities.

Genesys Outbound provides an innovative and tightly integrated outbound dialing solution that maximizes agent utilization and reduces call abandonments, enabling you to efficiently connect live contacts with contact center agents to improve campaign results.

Marketo Forms empowers Marketers to create flexible web forms without programming knowledge. Forms can reside on Marketo landing pages and also be embedded on any page of your website.

Amazon DynamoDB is a flexible NoSQL database service.

ASP.net is an open source framework for building web applications and services with .NET and C#.

AWS Trusted Advisor is an online tool that provides you real time guidance to help you provision your resources following AWS best practices. Trusted Advisor checks help optimize your AWS infrastructure, increase security and performance, reduce your overall costs, and monitor service limits.

C# is a general-purpose, multi-paradigm programming language encompassing strong typing, lexically scoped, imperative, declarative, functional, generic, object-oriented (class-based), and component-oriented programming disciplines.

Font Awesome makes it easy to add vector icons and social logos to their website.

Gravatar is a service for providing globally unique avatars and was created by Tom Preston-Werner. It is owned by Automattic, having integrated it into their WordPress.com blogging platform.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

Amazon Elastic Compute Cloud is a web service that provides resizable compute capacity in the cloud.

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Amazon WorkMail is a secure, managed business email and calendar service.

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

AWS Organizations allows users to create groups of AWS accounts that you can use to more easily manage security and automation settings.

Microsoft Exchange Online is a hosted email for business.

Outlook is a product that provides its users with an email service, calendar, and the ability to save and synchronize contacts.

Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of application. With Amazon Kinesis, businesses can ingest real-time data such as video, audio, application logs, website clickstreams, and IoT telemetry data for machine learning, analytics, and other applications.

Genesys Gplus Adapters is a software solution that provides seamless integration between an outside software application and Genesys solutions

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Oracle 10g is the first database designed for enterprise grid computing, the most flexible and cost effective way to manage information and applications

Amazon SES is an outbound-only email-sending service built on the reliable and scalable infrastructure.

GlobeNewswire is an American press release distribution company, headquartered in Los Angeles, California.

Google Maps is a web-based service that enables users to find local businesses, view maps, get driving directions, and more.

Google Tag Manager helps marketers control the end-to-end process of adding website tags.

Targeted advertising on LinkedIn

PRWeb is an online press release distribution service.

Twitter is a microblogging and social networking service on which users post and interact with messages known as "tweets".

Vibes is a mobile engagement platform enabling marketers to deliver profitable mobile engagement conversations.

AT&T is a US-based telecoms company, and the second largest provider of mobile services and the largest provider of fixed telephone services in the US.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Oracle Hyperion Interactive Reporting (BRIO) software is a module of Oracle Business Intelligence Suite Enterprise Edition Plus that provides executives, business users, and analysts with intuitive user-directed relational query capabilities

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Inspectlet records videos of users visitors as they use users site, allowing to see everything they do. See every mouse movement and keypress interaction. Inspectlet helps to understand why web visitors behave the way they do on their site through recorded sessions, varying heatmaps, and detailed form analytics.

Salesforce Connect is an integration tool that uses and displays data in an external CRM or ERP system.

CiiRUS is a vacation rental management solution that offers reservation management, quotes, website management, marketing, accounting and reporting features within a suite

Genesys Cloud platform maintains strong encryption, logical isolation, stringent multi-tenant security standards and key industry certifications.

Genesys SIP Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to the telephony device.

Microsoft Azure provides tools and services to help the reach and scale to a global audience with cloud gaming services.

Genesys Workforce Management (WFM) provides a sophisticated package of contact-center management tools, enabling contact center managers to better manage their workforce. It is designed for the true multi-media, multi-site environment, providing optimal schedules for multi-skilled agents who may handle customer interactions of different media types.

Say goodbye to paper schedules, Excel files and bulletin boards. Shifthub is a cloud-based scheduling and communication platform for businesses that schedule their staff. Businesses of any size, in any industry can benefit from moving their scheduling and communication processes online.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Oracle Designer is a Computer-Aided Software Engineering (CASE) technology for modeling, designing and generating applications that are based on Oracle products

Oracle PL/SQL is a procedural language designed an extension to Structured Query Language (SQL).

WP Engine provides managed WordPress hosting for mission critical sites around the world.

Salesforce Service Cloud engage with users customers when and where they are. Deliver service across every channel, over any device. Empower users customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.