Antonio Serrano Email & Phone Number
Senior Director, Customer Support @ Ivanti
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Antonio Serrano Location
- Reading, Reading, United Kingdom
Antonio Serrano Work
- Senior Director, Customer Support @ (January 2017 - Present)
- Senior Director, Customer Support @ (January 2008 - January 2016)
- Manager, EMEA Customer Assurance @ (January 2007 - January 2008)
- Manager, EMEA Technical Support @ (January 2005 - January 2007)
- Technical Consultant and Trainer @ Netshift Software LTD (January 2002 - January 2005)
- European Technical Advisor @ (January 2000 - January 2002)
Antonio Serrano Education
- Universidad de Alcalá
Bachelor of Arts (Teaching, English)
1996-1999 - Katholieke Hogeschool Brussel 1999-1999
Antonio Serrano Skills
- Service Level Agreements
- PRINCE2
- Iso 9000
- ITIL
- Cloud Computing
- Product Innovation
- Quality Management
- Enterprise Software
- IT Service Management
- SaaS
- Change Management
- Business Process Improvement
- Service Delivery
- Business Intelligence
- Leadership
- Technical Support
- Program Management
- Salesforce.com
- Software Project Management
- LANDesk
- Service Desk
- Sales Enablement
- Account Management
- Process Improvement
- Strategy
- Management
- Team Leadership
- Talent Adquisition
- High Potential Programs
- Talent Management
- Customer Service Operations
- Service Center Operations
- Global Customer Service
- Critical Account Management
- Customer Advocacy
- Employee Recognition
- Strategic Planning
- Global Initiatives
- Multi-Cultural Team Leadership
- Managing P&Ls
- Coaching Staff
- Staff Mentor
- Net Promoter Score
- Customer Satisfaction
- Building Customer Loyalty
- Incident Prevention
- E-services
- Service Benchmarking
- Problem Solving
- Knowledge Centered Support (KCS)
- Knowledge Centered Support Kcs
- E Services
- Multi Cultural Team Leadership
- EMEA
- Knowledge Centered Support
Antonio Serrano Summary
- Antonio Serrano, based in Reading, Reading, United Kingdom, is currently a Senior Director, Customer Support at Ivanti. Antonio Serrano brings experience from previous roles at Landesk Software, Sap and Netshift Software LTD. Antonio Serrano holds a 1996 - 1999 Bachelor of Arts in Teaching, English @ Universidad de Alcalá. With a robust skill set that includes Service Level Agreements, PRINCE2, Iso 9000, ITIL, Cloud Computing and more. Antonio Serrano has 3 emails and 1 mobile phone numbers on RocketReach.
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