Operations Director @ (October 2018 - September 2019)
Customer Service Director @ (March 2018 - August 2018)
Head of Contact Center Department @ (February 2016 - March 2018)
Head of Customer Care @ (March 2014 - January 2016)
Head of CallCenter @ (March 2010 - February 2014)
Team Leader @ (December 2008 - March 2010)
Team Leader @ (March 2008 - November 2008)
CC agent @ (October 2006 - March 2008)
Anton Maslov Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
specialist (Economy)
2007-2009
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
specialist (Ecology)
2001-2007
Klovskiy Lyceum
Anton Maslov Skills
People Management
Performance Management
Customer Relations
Process Improvement
Contact Centers
Management
Customer Service
Call Center
Outsourcing
CRM
Team Management
Product Management
Call Centers
Customer Retention
Quality Assurance
Leadership
Telecommunications
Mobile Devices
Customer Experience
Operations Management
Customer Satisfaction
Interviews
Teamwork
Budgets
Account Management
Team Leadership
Business Analysis
Training
Strategy
Business Development
Analysis
Change Management
Healthcare
Project Management
PowerPoint
Customer Relationship Management Crm
Microsoft Word
Customer Relationship Management
Anton Maslov Summary
Anton Maslov, based in Zagreb, HR, is currently a VP Operations at Ideals. Anton Maslov brings experience from previous roles at Ideals, Pragmatech, Mindy Support: Your own Remote dedicated Staff, on time and budget and VOLIA. Anton Maslov holds a 2007 - 2009 specialist in Economy @ National Technical University of Ukraine 'Kyiv Polytechnic Institute'. With a robust skill set that includes People Management, Performance Management, Customer Relations, Process Improvement, Contact Centers and more. Anton Maslov has 2 emails and 3 mobile phone numbers on RocketReach.
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