Amy Ferguson Email & Phone Number
Head of Customer Success @ Force Equals
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Amy Ferguson Location
- Chicago, IL, US
Amy Ferguson Work
- Head of Customer Success @ (April 2025 - Present)
- Director of Customer Success @ (April 2022 - November 2024)
- Senior Customer Success Manager @ (July 2015 - April 2022)
- Global Director Guru Services, Interaction and Speech Analytics @ (May 2014 - July 2015)
- Principal Customer Success Manager @ (November 2011 - May 2014)
- Senior Project Manager @ (February 2007 - November 2011)
- Senior Project Manager @ (March 2002 - February 2007)
- Senior Consultant @ (August 1998 - March 2002)
- IVR and Speech Application Developer @ (July 1997 - August 1998)
- Call Center Operations @ (November 1994 - July 1997)
Amy Ferguson Education
- Drexel
(Design)
Amy Ferguson Skills
- AI-Enabled Support
- Account Management
- Artificial Intelligence (AI)
- Business Analysis
- Business Intelligence
- CRM
- Cross-Functional Collaboration
- Cross-functional Team Leadership
- Cross-team Collaboration
- Customer Advisory Program / Community
- Customer Experience
- Customer Journey Design
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Success Leadership
- Driving Results
- Enterprise Software
- HR Strategy
- IVR
- People Analytics
- Product Management
- Professional Services
- Program Management
- Project Management
- SaaS
- Software Project Management
- Software as a Service (SaaS)
- Speech Analytics
- Speech Recognition
- Strategy
- Telecommunications
- Text Analytics
- Value Engineering
- Sales
- Microsoft Excel
- Software Development
- Islands
- SQL
- Chef
- Customer Relationship Management Crm
- Management
- Cross Functional Team Leadership
- Customer Relationship Management
Amy Ferguson Summary
- Amy Ferguson, based in Chicago, IL, US, is currently a Head of Customer Success at Force Equals. Amy Ferguson brings experience from previous roles at Inkling, Genesys and Oracle. Amy Ferguson holds a Drexel. With a robust skill set that includes AI-Enabled Support, Account Management, Artificial Intelligence (AI), Business Analysis, Business Intelligence and more. Amy Ferguson has 4 emails and 4 mobile phone numbers on RocketReach.
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