Alan Perez Email & Phone Number
Support Delivery Manager, Software Firewalls @ Palo Alto Networks
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Alan Perez Location
- Dallas, TX, US
Alan Perez Work
- Support Delivery Manager, Software Firewalls @ (December 2024 - Present)
- Escalation Manager @ (October 2023 - December 2024)
- Team Lead Technical Support Engineer @ (May 2021 - October 2023)
- Senior Tier 3 Technical Support Engineer @ (October 2019 - May 2021)
- Technical Support Engineer Tier 3 @ (January 2019 - May 2021)
- Technical Support Engineer @ (June 2017 - May 2021)
- Tier 3 Technical Support Engineer @ (November 2016 - June 2017)
- Tier2 Technical Support Engineer @ (February 2016 - November 2016)
- Technical Support Engineer @ (May 2014 - January 2016)
- Tier 2 Technical Support Engineer @ (May 2012 - December 2013)
Alan Perez Education
- Tecnológico de Monterrey
Bachelor’s Degree (Electrical, Electronics and Communications Engineering)
Alan Perez Skills
- Account Management
- Analytical Skills
- Business Process Improvement
- Customer Satisfaction
- Customer Service
- Customer Support
- Cybersecurity
- Key Performance Indicators
- Leadership
- Management
- Microsoft Office
- Negotiation
- Problem Solving
- Service Levels
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Technical Support
- Training
- Troubleshooting
Alan Perez Summary
- Alan Perez, based in Dallas, TX, US, is currently a Support Delivery Manager, Software Firewalls at Palo Alto Networks. Alan Perez brings experience from previous roles at Palo Alto Networks. Alan Perez holds a Bachelor’s Degree in Electrical, Electronics and Communications Engineering @ Tecnológico de Monterrey. With a robust skill set that includes Account Management, Analytical Skills, Business Process Improvement, Customer Satisfaction, Customer Service and more. Alan Perez has 1 emails and 1 mobile phone numbers on RocketReach.
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