2002 -2005 Network Engineer and projects coordinator @ Connection
Alaa Saad Education
Arab Academy for Science, Technology and Maritime Transport
Master of Business Administration - MBA (Strategic Managment)
2022-2024
October 6 University
Bachelor's degree (Computer Engineering)
1996-2001
ABBAS, a.s.
Alaa Saad Skills
Service Delivery
PMP
Key Performance Indicators
Quality Assurance
Management
Sla
Avaya
Outsourcing
Customer Experience
Call Center
BPO
Customer Satisfaction
Vendor Management
Team Leadership
Performance Management
Call Centers
Telecommunications
Soft Skills
ITIL
Leadership
Team Management
Microsoft Office
Operations Management
Project Management
Workforce Management
CRM
Business Analysis
Business Process Improvement
Requirements Analysis
Project Planning
Teamwork
Contact Centers
Call Center Development
Analysis
Offshoring
Avaya Technologies
Six Sigma
Software Documentation
Program Management
Project Governance
PMO
Social Media
Business Intelligence
SQL
Disaster Recovery
Networking
Solution Architecture
Pre Sales
MS Project
IT Service Management
Strategic Planning
Troubleshooting
Global Delivery
Client Relations
ERP
Agile Project Management
Business Process Outsourcing Bpo
Business Process Outsourcing
Alaa Saad Summary
Alaa Saad, based in Egypt, is currently a Senior Manager Program Management Office at Xceed. Alaa Saad brings experience from previous roles at Xceed. Alaa Saad holds a 2022 - 2024 Master of Business Administration - MBA in Strategic Managment @ Arab Academy for Science, Technology and Maritime Transport. With a robust skill set that includes Service Delivery, PMP, Key Performance Indicators, Quality Assurance, Management and more. Alaa Saad has 2 emails on RocketReach.
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