Radwa Reda Email & Phone Number
Senior Manager Customer Relationship Management @ Xceed
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Radwa Reda Location
- Cairo, Cairo Governorate, EG
Radwa Reda Work
- Senior Manager Customer Relationship Management @ (November 2025 - Present)
- Senior Service Delivery Manager @ (July 2024 - October 2025)
- Off Shore Service Delivery Manager @ (January 2021 - June 2024)
- Operations Manager @ (September 2017 - January 2021)
- Call Center Manager @ Sky Telecom Group (June 2017 - September 2017)
- Operation Senior Supervisor Off Shore and Outbound @ ECCO Outsourcing-Majorel (February 2016 - May 2017)
- Operation Supervisor Off Shore and outbound @ (November 2014 - February 2016)
- Operations Account Manager @ (June 2014 - September 2014)
- Assistant Contact Center Manager @ (January 2008 - July 2013)
- Operations Supervisor @ (January 2008 - January 2010)
- Contact Center Advisor @ (February 2008 - December 2008)
- Customer Service Representative @ Xceed (January 2004 - January 2008)
- Assistant English Teacher @ Kinder Kids Nursery (December 2003 - May 2004)
- Junior Accountant @ Dar EL Shaab Cooperation (July 2003 - December 2003)
Radwa Reda Education
- Cairo University
Bachelor of Commerce (B.Com.) (Nothing)
1999-2003 - Orouba Language School
Excellent (Debate Team)
1985-1999
Radwa Reda Skills
- Attention to Detail
- Sales
- Customer Retention
- Technical Support
- Team Management
- Project Planning
- Call Center
- Research
- Business Development
- Call Center Development
- Leadership
- Training
- Operations Management
- Telecommunications
- Time Management
- Workforce Management
- Soft Skills
- Deadline Oriented
- Outsourcing
- Human Resources
- Vendor Management
- Teamwork
- Customer Experience
- Call Centers
- Contact Centers
- Sla
- Client Relationship Management
- Networking
- Performance Management
- Microsoft Word
- Managing Accounts
- Customer Satisfaction
- Forecasting
- Analysis
- Customer Service
- Quality Assurance
- Service Delivery
- Management
- Project Management
- Reporting Skills
- Team Leadership
Radwa Reda Summary
- Radwa Reda, based in Cairo, Cairo Governorate, EG, is currently a Senior Manager Customer Relationship Management at Xceed. Radwa Reda brings experience from previous roles at Xceed, Concentrix and Sky Telecom Group. Radwa Reda holds a 1999 - 2003 Bachelor of Commerce (B.Com.) in Nothing @ Cairo University. With a robust skill set that includes Attention to Detail, Sales, Customer Retention, Technical Support, Team Management and more. Radwa Reda has 1 emails and 2 mobile phone numbers on RocketReach.
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