2017 -2017 Call Center Manager @ Sky Telecom Group
2016 -2017 Operation Senior Supervisor Off Shore and Outbound @ ECCO Outsourcing-Majorel
2014 -2016 Operation Supervisor Off Shore and outbound @
2014 -2014 Operations Account Manager @
2008 -2013 Assistant Contact Center Manager @
2008 -2010 Operations Supervisor @
2008 -2008 Contact Center Advisor @
2004 -2008 Customer Service Representative @ Xceed
2003 -2004 Assistant English Teacher @ Kinder Kids Nursery
2003 -2003 Junior Accountant @ Dar EL Shaab Cooperation
Radwa Reda Education
Cairo University
Bachelor of Commerce (B.Com.) (Nothing)
1999-2003
Orouba Language School
Excellent (Debate Team)
1985-1999
Radwa Reda Skills
Attention to Detail
Sales
Customer Retention
Technical Support
Team Management
Project Planning
Call Center
Research
Business Development
Call Center Development
Leadership
Training
Operations Management
Telecommunications
Time Management
Workforce Management
Soft Skills
Deadline Oriented
Outsourcing
Human Resources
Vendor Management
Teamwork
Customer Experience
Call Centers
Contact Centers
Sla
Client Relationship Management
Networking
Performance Management
Microsoft Word
Managing Accounts
Customer Satisfaction
Forecasting
Analysis
Customer Service
Quality Assurance
Service Delivery
Management
Project Management
Reporting Skills
Team Leadership
Radwa Reda Summary
Radwa Reda, based in Cairo, Cairo Governorate, EG, is currently a Senior Manager Customer Relationship Management at Xceed. Radwa Reda brings experience from previous roles at Xceed, Concentrix and Sky Telecom Group. Radwa Reda holds a 1999 - 2003 Bachelor of Commerce (B.Com.) in Nothing @ Cairo University. With a robust skill set that includes Attention to Detail, Sales, Customer Retention, Technical Support, Team Management and more. Radwa Reda has 2 emails and 2 mobile phone numbers on RocketReach.
Looking for a different Radwa Reda?
Find contact details for 700 million professionals.