Aisling McCarthy Location
Ireland
Aisling McCarthy Work
- 2026 - now Transformation Director @ Kraken Technologies
- 2024 - now Founding Member @ Kella Leadership
- 2021 - 2026 Global Senior Manager Business Engagement and Change Experience (Director level) @ Amazon
- 2019 - 2021 Global Principal Manager and Director, Amazon Business Customer Service @ Amazon
- 2017 - 2019 Site Leader - Selling Partner Support - Cork, Germany and VCC EMEA @ Amazon
- 2017 - 2018 Chairperson @ Customer Experience Professionals Association (CXPA)
- 2012 - 2017 Head of Customer Experience and Operations Improvement @ Bord Gáis Energy
- 2012 - 2012 Customer Support Manager @ Calor Ireland
- 2009 - 2012 Customer Relations Manager @ BnM
- 2005 - 2009 Sales, Marketing and Customer Services Manager @ UCB
Aisling McCarthy Education
- Irish Management Institute
Master of Business Studies (MBS) in Business Practice (Finance, Stratety & Innovation and Data Business)
2015 - Trinity College Dublin
Bachelor of Arts (BA) in Management
Aisling McCarthy Skills
- Customer Experience Transformation
- Cross-functional Team Leadership
- Strategy
- CRM
- Management
- Customer Relations
- Change Management
- Continuous Improvement
- Customer Satisfaction
- Business Strategy
Aisling McCarthy Summary
Aisling McCarthy, based in Ireland, is currently a Transformation Director at Kraken. Aisling McCarthy brings experience from previous roles at KELLA and Amazon. Aisling McCarthy holds a Master of Business Studies (MBS) in Business Practice in Finance, Stratety & Innovation and Data Business @ Irish Management Institute. With a robust skill set that includes Customer Experience Transformation, Cross-functional Team Leadership, Strategy, CRM, Management and more. Aisling McCarthy has 3 emails on RocketReach.
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