Zingtree Information

Zingtree is the AI enabled CX automation platform that helps B2C enterprises automate actions, self-service and agent effectiveness. Zingtree’s AI-powered CX automation platform transforms self-service, uncovers and implements automation opportunities, and makes every agent an expert. Zingtree offers five core features: - No-code authoring tool enables you to build, review and publish changes to workflows, without requiring assistance from IT. Combined with the AI-powered author assist feature, building workflows has become easier than ever before. - Advanced reporting identifies the next opportunity to improve your workflows and manage team performance. - Native integrations enables you to embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen. - DecisionEngine™ allows you to integrate sophisticated logic into your conversational workflow, so your agents always have the right answer at the right time no matter how complex the issue is. - Automated triggers can initiate actions like SMS, emails, webhooks and escalations based on triggers and responses within your conversational workflow.