Manager, Customer Success @ (May 2025 - June 2026)
Manager, Customer Success @ (December 2024 - May 2025)
Team Lead, Customer Success @ (July 2024 - December 2024)
Senior Customer Success Manager @ (April 2024 - July 2024)
Global Customer Success Manager @ (January 2022 - April 2024)
Conversion Project Manager @ (December 2020 - August 2021)
Fraud Analyst @ (March 2020 - December 2020)
Restaurant Manager @ (January 2019 - February 2020)
Bar Manager @ (January 2017 - January 2019)
Lead Bartender @ (February 2013 - January 2017)
Zach Nelson Education
Grand Valley State University
Bachelor of Business Administration - BBA (Marketing with an emphasis in Sales)
Zach Nelson Skills
Account Management
Adoption
Artificial Intelligence (AI)
Business Process
Cross-functional Collaborations
Cross-functional Team Leadership
Customer Advocacy
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Customer Success
Data Analytics
End-to-End Project Management
Hiring
HubSpot
Leadership
Looker (Software)
Market Research
Microsoft Office
Partner Relationship Management
Presentations
Problem Solving
Product Education
Project Management
Retention Strategies
Revenue Generation
Sales
Sales & Marketing
Sales forcasting
Software as a Service (SaaS)
Strategic Partnerships
Strategic Planning
Strategy
Team Development
Team Leadership
Team Management
Upselling
Voice of the Customer
Zapier
Zendesk
Zach Nelson Summary
Zach Nelson, based in Mattawan, MI, US, is currently a Senior Manager, Customer Success at PandaDoc. Zach Nelson brings experience from previous roles at PandaDoc and vcita. Zach Nelson holds a Bachelor of Business Administration - BBA in Marketing with an emphasis in Sales @ Grand Valley State University. With a robust skill set that includes Account Management, Adoption, Artificial Intelligence (AI), Business Process, Cross-functional Collaborations and more. Zach Nelson has 1 emails on RocketReach.
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