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Zach Jones Location
Charlotte, NC, US
Zach Jones Work
2025 -now Vice President, Practice Lead- Contact Center and CX and AI Consulting @
2015 -2025 Director- Contact Center and CX and AI Consulting @
2014 -2025 Solutions Consultant @
2001 -2014 Strategic Account Lead @
Zach Jones Education
Miami University
Bachelor of Arts - BA (Marketing)
1997-2001
Miami University
Bachelor of Science (Marketing, Business Statistics)
1997-2001
Zach Jones Skills
Cellular Communications
Managed Services
Unified Communications
Co-location
MPLS
VoIP
SIP Trunking
Wireless
Ethernet
Direct Sales
Telephony
WAN
IP
Telecommunications
Solution Selling
Long Distance
Hosted Services
Private Line
Network Design
Call Centers
Multiprotocol Label Switching (MPLS)
Wireless Technologies
Wide Area Network (WAN)
Internet Protocol (IP)
Contact Centers
Voice over IP (VoIP)
IVR
Artificial Intelligence (AI)
CTI
Workforce Management
Quality Management
Analytics
Customer Experience
Information Technology
Consulting
Relationship Building
Contact Center Strategy
Contact Center Consulting
Digital Strategy
Zach Jones Summary
Zach Jones, based in Charlotte, NC, US, is currently a Vice President, Practice Lead- Contact Center and CX and AI Consulting at Simplify. Zach Jones brings experience from previous roles at Simplify and AT&T. Zach Jones holds a 1997 - 2001 Bachelor of Arts - BA in Marketing @ Miami University. With a robust skill set that includes Cellular Communications, Managed Services, Unified Communications, Co-location, MPLS and more. Zach Jones has 2 emails and 2 mobile phone numbers on RocketReach.
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