Yuliya Bashko Email

Vice President of Customer Success and Operation @ Skywind Group

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Yuliya Bashko Location

Minsk, BY

Yuliya Bashko Work

Vice President of Customer Success and Operation @ (December 2024 - Present)
Vice President of Customer Success @ (June 2024 - December 2024)
Head of Customer Integration and Support Services @ (December 2020 - June 2024)
Support Team Lead @ (September 2019 - December 2020)
Technical Support Specialist @ (October 2017 - September 2019)
Technical Support Specialist @ (December 2014 - July 2017)
Senior Sales Supervisor @ (June 2012 - December 2014)

Yuliya Bashko Education

ВКБСиКТ
Управление туристическим бизнесом
2009-2011
School of Business and Management of Technology of Belarusian State University
Бизнес-администрирование

Yuliya Bashko Skills

API Testing
Analytical Skills
Atlassian Suite
Business Analysis
Business Communications
Business Operations Management
Business Process Improvement
Business Process Management
Client-Focused Communication
Confluence
Cross-functional Leadership
Cross-team Collaboration
Customer Communication
Customer Escalation Management
Customer Experience
Customer Success Management
Customer Success Strategy
Data visualization
Escalation Management
Executive Communication
ISO Standards
Integration Project Management
Jira
Jira Service Desk
KPI & SLA Management
Kibana
Knowledge Base Management
Microsoft Excel
Microsoft Office
Organization Skills
Partner Management
Partner Relationship Management
Performance Evaluation
Performance Metrics & KPIs
Problem Solving
Process Documentation
Process Optimization
Project Coordination
Project Management
Root Cause Analysis
SLA Compliance
Staff Onboarding & Mentoring
Stakeholder Engagement
Stakeholder Management
Strategic Planning
Support Workflow Optimization
System Monitoring
Tableau
Team Building
Team Leadership
Team Management
Technical Support
Technical Troubleshooting
Zendesk Customer Service Software
Бизнес-аналитика
Информационная безопасность
Коммуникабельность
Контакт-центры
Обслуживание клиентов
Поддержка клиентов
Послепродажное обслуживание
Продажи
Разработка учебного материала
Сопровождение клиентов
Техническая поддержка
Управление командой
Этикет телефонных разговоров

Yuliya Bashko Summary

Yuliya Bashko, based in Minsk, BY, is currently a Vice President of Customer Success and Operation at Skywind Group. Yuliya Bashko brings experience from previous roles at Skywind Group. Yuliya Bashko holds a 2009 - 2011 Управление туристическим бизнесом @ ВКБСиКТ. With a robust skill set that includes API Testing, Analytical Skills, Atlassian Suite, Business Analysis, Business Communications and more. Yuliya Bashko has 1 emails on RocketReach.