Youssef Daoud Email
SaaS Customer Success Management - Senior Manager @ Oracle
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Youssef Daoud Location
- Cairo, Cairo Governorate, EG
Youssef Daoud Work
- 2024 -now SaaS Customer Success Management - Senior Manager @
- 2022 -2024 Global Risk Management - Senior Manager @
- 2019 -2022 MCS Sales Renewal - MEA CSS Territory Manager @
- 2016 -2019 Oracle Managed Cloud Services - Principal Service Operations, Transition and Escalation Manager @
- 2007 -2016 Oracle EMEA Operations Analyst, Shift lead, Duty Manager, Incident and Escalation Manager @
- 1996 -2007 Account Manager @ Egyptian Press Publishing House.
Youssef Daoud Education
- Advance ITSM Ltd.
EDV ITIL Lifecycle Service Design - EMP (ITIL)
2014-2014 - ITI Information Technology Institute
Professional High Diploma (ERP using Oracle E-Business Suite)
2006-2007 - Modern Academy for Computer Science and Technology Management
Bachelor of Science (B.Sc.) (Computer Science)
2000-2005
Youssef Daoud Skills
- Cloud Computing
- Management
- Team Leadership
- IT Service Management
- Oracle E-Business Suite
- Oracle
- Business Analysis
- Pre-sales
- Oracle Applications
- Requirements Analysis
- Business Intelligence
- Solaris
- Incident Management
- Software Project Management
- Project Management
- ERP
- ITIL
- SQL
- Unix
- Business Process
- Oracle Application Server
- Team Management
- Linux
- Cloud Services
- Gap Analysis
- ISO 20000
- ITIL v3 Foundations Certified
- ITIL Service Design
- Performance Metrics
- OBIEE
- Siebel
- ODM
- War Room
- IT Management
- IT Strategy
- Enterprise Architecture
- Service Delivery
- Service Management
- Managed Services
- Service Improvement
- Team leader
- Outsourcing
- Project Delivery
- SLA
- Problem Solving
- Problem Management
- Customer Service Management
- WebLogic
- Service-Oriented Architecture (SOA)
- IDM
- Oracle E Business Suite
- Service Desk
- Microsoft SQL Server
- Service Oriented Architecture Soa
- PL/SQL
- Pre Sales
- Shell Scripting
- Service Oriented Architecture
Youssef Daoud Summary
- Youssef Daoud, based in Cairo, Cairo Governorate, EG, is currently a SaaS Customer Success Management - Senior Manager at Oracle. Youssef Daoud brings experience from previous roles at Oracle. Youssef Daoud holds a 2014 - 2014 EDV ITIL Lifecycle Service Design - EMP in ITIL @ Advance ITSM Ltd.. With a robust skill set that includes Cloud Computing, Management, Team Leadership, IT Service Management, Oracle E-Business Suite and more. Youssef Daoud has 2 emails on RocketReach.
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