Yolanda Spain Email & Phone Number
Service Delivery Manager @ FIS
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Yolanda Spain Location
- Orlando, FL, US
Yolanda Spain Work
- 2007 - now Service Delivery Manager @
- 2020 - 2021 Release Train Engineer @
- 2018 - 2020 Release Manager and Project Manager @
- 2007 - 2018 Change Management and Senior Business Systems Analyst @
- 2003 - 2007 QA Analyst @
- 1999 - 2003 Team Lead and Customer Support Rep @
- 1998 - 1999 Call Center Rep @
Yolanda Spain Education
- University of Phoenix
MBA (Technology Management)
2001 - 2003 - Bethune-Cookman University
Bachelor of Science - BS (Computer and Information Systems Security/Information Assurance)
1993 - 1998
Yolanda Spain Skills
- Security Certification
- Communication
- Customer Service
- Problem Solving
- Root Cause Analysis
- Problem Management
- Organization Skills
- Interpersonal Skills
- Software Testing
- Project Management
- Project Delivery
- IT Management
- Agile Application Development
- Service Delivery Management
- Customer Support
- Scrum
- Business Development
- Information Technology
- Continuous Improvement
- Service Delivery
- Systems Analysis
- Documentation
- Customer Experience
- Agile & Waterfall Methodologies
- Teamwork
- Change Management
- Agile Methodologies
- Analytical Skills
- Software Development
- SQL
- SDLC
- Visio
- SharePoint
- Databases
- Requirements Analysis
- Requirements Gathering
- Management
- Business Analysis
- Testing
- Training
- Business Process
- Business Process Improvement
- Software Documentation
- Quality Assurance
- Business Requirements
- Microsoft SQL Server
- Integration
- Vendor Management
- Software Project Management
- Software Development Life Cycle (SDLC)
- Services
Yolanda Spain Summary
- Yolanda Spain, based in Orlando, FL, US, is currently a Service Delivery Manager at FIS. Yolanda Spain brings experience from previous roles at FIS, Fidelity Information Services and SunGard Public Sector. Yolanda Spain holds a 2001 - 2003 MBA in Technology Management @ University of Phoenix. With a robust skill set that includes Security Certification, Communication, Customer Service, Problem Solving, Root Cause Analysis and more. Yolanda Spain has 2 emails and 2 mobile phone numbers on RocketReach.
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