Yap Guan's Location
Singapore
Yap Guan's Work
- Vice President @ OCBC
- Head, Customer Experience Management @ OCBC
- Head, Research and Analytics @ Singapore Management University
- Assistant Vice President @ UOB
Yap Guan's Education
- Insead2014
- Nanyang Technological University
Bachelors (Accountancy, Accounting, Finance)
1999 - 2001
Yap Guan's Skills
- Customer Experience Management
- Customer Satisfaction Research
- Service Quality
- Brand Loyalty
- Brand Health Tracking
- Net Promoter Score
- Statistics
- Statistical Data Analysis
- R
- Analytics
Yap Guan's Summary
Yap Guan, based in Singapore, is currently a Vice President at Ocbc Bank, bringing experience from previous roles at Ocbc Bank, Smu - Singapore Management University and United Overseas Bank Limited (Uob). Yap Guan holds a Insead. With a robust skill set that includes Customer Experience Management, Customer Satisfaction Research, Service Quality, Brand Loyalty, Brand Health Tracking and more, Yap Guan contributes valuable insights to the industry. Yap Guan has 2 emails on RocketReach.
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