Yap Guan's Location
Singapore
Yap Guan's Work
- Vice President @ OCBC
- Head, Customer Experience Management @ OCBC
- Head, Research & Analytics @ Singapore Management University
- Assistant Vice President @ UOB
Yap Guan's Education
- Nanyang Technological University Singapore
Bachelor of Accounting (Accounting and Finance)
2000 - 2002 - Nanyang Technological University
Bachelor of Accountancy (Major in Finance)
1999 - 2001 - INSEAD2014
Yap Guan's Skills
- Customer Experience Management
- Customer Satisfaction Research
- Service Quality
- Brand Loyalty
- Brand Health Tracking
- Net Promoter Score
- Statistics
- Statistical Data Analysis
- R
- Analytics
Yap Guan's Summary
Yap Guan, based in Singapore, is currently a Vice President at OCBC, bringing experience from previous roles at OCBC, Singapore Management University and UOB. Yap Guan holds a 2000 - 2002 Bachelor of Accounting in Accounting and Finance @ Nanyang Technological University Singapore. With a robust skill set that includes Customer Experience Management, Customer Satisfaction Research, Service Quality, Brand Loyalty, Brand Health Tracking and more, Yap Guan contributes valuable insights to the industry. Yap Guan has 2 emails on RocketReach.
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